Alexis Cruz
Houston
Summary
Proven Sales Representative with a track record of enhancing customer satisfaction and expanding client bases at T-Mobile and Cricket Wireless. Skilled in customer relations and interpersonal communication, consistently achieving top performer status through exceptional service and strategic sales techniques. Demonstrates strong relationship-building abilities, contributing to long-term business growth.
Overview
5
5
years of professional experience
Work History
Sales Representative
T-Mobile
05.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Sales Representative
Cricket Wireless
01.2022 - 02.2023
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
Warehouse Worker
Amazon
05.2020 - 05.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Bachelor of Science - Psychology
University of Houston
Houston, TX05-2025
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Client service
- Performance improvement
Accomplishments
- Ranked #300 in US for 2024.
Languages
Spanish
Professional Working
Timeline
Sales Representative
T-Mobile
05.2023 - Current
Sales Representative
Cricket Wireless
01.2022 - 02.2023
Warehouse Worker
Amazon
05.2020 - 05.2021
Bachelor of Science - Psychology
University of Houston
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