Alexis Culak
Austin,TX
Summary
Ambitious Catering/ Event Manager with 6 years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
5
5
years of professional experience
Work History
Director of Catering & Special Events
The Austin Club
04.2023 - Current
- Supervise daily operations of Banquet Department to achieve customer satisfaction and quality service with standard operating procedures
- Promotes, Plans, and executes member & non-member related activities and events
- Focuses on building long-term, value based relationships with club members
- Worked with executive chef in menu design and planning for large scale events
- Networking and developing new business opportunities and professional relationships
- Managed venue, labor and technical efforts of internal and external partners to successfully execute events
- Created detailed timelines and budgets for events to meet all deadlines
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 5 team members and volunteers
Catering Sales Manager
Lakeway Resort & Spa
08.2021 - 04.2023
- Negotiate Contracts, solicit new customers, and maintain relationships with current customers
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Administering proper catering operations to continue to deliver outstanding guest service and financial profitability
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
Regional Catering Manager
Zio’s Italian Kitchen, Sushi Zushi
10.2020 - 08.2021
- Promoted catering services for restaurant concepts through printed advertisements, social media posts, and targeted marketing campaigns
- Traveled to locations to assist with monthly forecasting and catering budgets
- Complete and ensure performance evaluations for assigned staff are shared in timely manner
- Conducted pre and post - event meetings for large catering events to communicate needs and provide feedback
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Promoted catering packages with most profitable outcomes without sacrificing client desires
Catering Manager
Zio’s Italian Kitchen
06.2018 - 10.2020
- Maintained organized documentation regarding catering sales, event details, and personnel files
- Modeled excellent customer service to encourage staff to proactively assist customers to meet needs, building customer loyalty, and retention
- Interviewed job applicants, processed new hire paperwork and provided on-the-job training
- Coordinated with catering staff to deliver food services for special events and functions
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Handled payment collection and payroll of 10 banquet employees
Education
High School Diploma -
McNeil High School
Austin, Texas2017
Skills
- Superior communication
- Facility Management, Vendor Negotiations
- Resourceful Problem Solver
- Catering Menu Development
- Project Management Software
- Equipment and Seating Layouts
- Guest Services
- Proposal Development
Technical Skills
Salesforce/ Delphi / Jonas JAM Module / Microsoft Programs
Timeline
Director of Catering & Special Events
The Austin Club
04.2023 - Current
Catering Sales Manager
Lakeway Resort & Spa
08.2021 - 04.2023
Regional Catering Manager
Zio’s Italian Kitchen, Sushi Zushi
10.2020 - 08.2021
Catering Manager
Zio’s Italian Kitchen
06.2018 - 10.2020
High School Diploma -
McNeil High School
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