Alexis Daignault
Front Royal,VA
Summary
Reliable OS&D clerk/Customer care representative trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
OS&D Clerk
Old Dominion Freight Line, Inc.
Bristow , VA
08.2011 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Dispatch drivers
- Loaded and unloaded cargo from trucks using pallet jacks, hand carts, and forklifts.
- Created labels and packing slips for outbound shipments.
- Identified discrepancies between order forms, packing lists and actual received goods.
- Utilized computer software systems to track orders, generate reports, manage data files.
- Handle Employee DOT physicals, And Drug test
- Handle Employee Benifits
- Bank deposits
Education
High School Diploma -
Osbourne Park High School
Manassas Park06-2006
Skills
- Claims Processing
- Shipping procedures
- Transportation Management
- Warehouse Operations
- Material Handling
- Palletizing
- Forklift Operation
- OSHA Compliance
- Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Appointment Scheduling
- Microsoft Office /Excel
- AS400
- Employee Relations
- Compensation/payroll
- HR policies
Accomplishments
- received customer service 2.0 award
Timeline
OS&D Clerk
Old Dominion Freight Line, Inc.
08.2011 - Current
High School Diploma -
Osbourne Park High School