Alexis Daniels
Ooltewah,TN
Summary
Dedicated professional with over 10 years of experience in customer service and emergency communication, including 8 years as a Telecommunicator/Dispatcher. Skilled in administrative tasks, crisis management, and delivering exceptional service in high - pressure environments. Holds a Bachelor's degree in Criminal Justice and brings a strong passion for community safety and violence prevention. Experienced in fostering collaborative solutions and ensuring effective communication to support public safety initiatives.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Metropolitan Ministries
Chattanooga, TN
10.2024 - Current
- Preparing and editing documents and reports.
- Organizing and maintaining filing systems (electronic and physical).
- Handling data entry and record-keeping tasks.
- Coordinating between different departments and team members.
- Handling invoices and expense reports.
- Assisting with research and compiling information for projects.
- Tracking project deadlines for progress.
- Greeting visitors and ensuring that they are directed appropriately.
- Addressing customer inquiries or concerns.
- Prepared and submitted reports detailing the status of the grants, including budgeting information, invoices, and other related documents.
Event Planner
AlexCole Company
Chattanooga, TN
06.2018 - 09.2024
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Ensured that all fire safety regulations were followed during the event.
- Coordinated and managed vendors for events, ensuring all vendor requirements were met in a timely fashion.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Reviewed invoices from vendors promptly upon receipt and processed payments accordingly.
- Researched industry trends to stay updated on latest innovations in event planning technology.
- Created floor plans, seating arrangements, and other visuals as needed for each event.
- Assisted in the preparation of budgets and monitored expenses throughout the duration of an event.
- Maintained accurate records related to attendance, budgeting, contracts.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Liaised between clients and company to verify contract fulfillment.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere.
Telecommunicator/Dispatcher
Hamilton County 911
Chattanooga , TN
09.2008 - 04.2016
- Managed emergency and non-emergency calls for service, ensuring prompt and accurate dispatching to appropriate personnel.
- Maintained composure during high-stress situations, demonstrating strong decision-making, and prioritization skills.
- Provided exceptional customer service and clear communication to emergency responders and the public.
- Accurately documented call logs, and maintained detailed records in compliance with organizational and legal standards.
Administrative Assistant
Pneuma Church
Chattanooga, TN
06.2005 - 06.2007
- Welcomed and assisted visitors with a positive and professional demeanor.
- Managed incoming calls, scheduled appointments, and maintained accurate records.
- Supported administrative tasks, including data entry, filing, and office organization.
- Ensured smooth daily operations by collaborating with staff, and resolving any inquiries or issues.
- Managing schedules and booking travel arrangements.
- Organizing events, or coordinating logistics for meetings and conferences.
Education
Bachelor of Science - Criminal Justice
University of Tennessee, Chattanooga
Chattanooga, TN12-2022
Skills
- Customer Service Excellence
- Emergency Communication and Dispatching
- Administrative Support and Organization
- Problem-Solving and Decision-Making
- Strong written and verbal communication
- Documentation and recordkeeping
- Computer skills
- Project management
Affiliations
- Department Manager for Pneuma's Youth Experience | Pneuma Church (Chattanooga, TN) from 2005 - Current. In charge of organizing activities to include and engage youth participation the 4th Sunday of each month.
- Help organize the Mission Possible youth conference, every 2 years since 2008
References
References available upon request.
Timeline
Administrative Assistant
Metropolitan Ministries
10.2024 - Current
Event Planner
AlexCole Company
06.2018 - 09.2024
Telecommunicator/Dispatcher
Hamilton County 911
09.2008 - 04.2016
Administrative Assistant
Pneuma Church
06.2005 - 06.2007
Bachelor of Science - Criminal Justice
University of Tennessee, Chattanooga