Alexis Dawood
Clayton,NC
Summary
Dedicated and results-driven professional with over five cumulative years of experience in customer service, data entry, and supervisory roles. Proven track record of delivering exceptional service and exceeding performance targets. Skilled in managing teams, optimizing workflows, and ensuring accuracy in data entry processes. Adept at resolving complex customer issues with efficiency and professionalism. Seeking to leverage my expertise to drive operational excellence and customer satisfaction in a dynamic organization.
Overview
8
8
years of professional experience
Work History
Processing Assistant
Amazon
Raleigh
06.2023 - Current
- Supported the Area Manager and Associates
- Executed standard work duties
- Providing vacation coverage for Area Managers
- Providing policy follow up, attendance tracking (duties do not extend to discipline)
- Track and report labor hours
- Act as an associate resource, train associates and verify SOP compliance
- Ensure successful shift performance, through tracking, reporting and feedback on associate performance
- Participate in Operational Excellence initiatives
- Execute on production duties
- Understand workflow and daily production goals
- Review and update SOP and standard work checklist as required
- Assist in keeping work areas clean and organized.
Supervisor
Andavaris
Remote
06.2022 - 05.2023
- Effectively lead a team of representatives utilizing supervisory skills including, time management, planning, communication, and coaching skills
- Monitored individual and team performance to ensure performance and quality standards are met or exceeded
- Assisted team with escalated customer issues
- Took part in the interviewing and training process for potential and new employees.
CSR/ Data Entry
Conduent
Cary, NC
12.2021 - 06.2022
- My responsibilities included obtaining information from clients and entering it into the computer, performing clerical duties
- Filing documents
- Using a variety of office machines
- Maintaining accurate records of valuable company information.
Warehouse Associate
Amazon
Garner, NC
06.2020 - 12.2021
- Received and processed incoming stock and materials
- Picking and filling orders from stock
- Packing and shipping orders
- Managing, organizing, and retrieving stock.
Supervisor
Sheetz
Knightdale, NC
01.2020 - 06.2020
- Ensured the timely and accurate service of customers, the development of employee
- Maintained the cleanliness of the store and kitchen while making sure all food safety guidelines are being followed
- Managed teams of three to six per shift.
Jewelry Clerical
Macys
Raleigh, NC
02.2018 - 06.2020
- Checked in all new merchandise in a secure off-floor location
- Used RF equipment to scan out damages, transfers, and return to vendor merchandise
- Prepared monthly jeweler invoices and sent them to the Fine Jewelry Center
- Packed all customers sizing and repair orders, pack outbound shipments to the Fine Jewelry Center
- Organize and Filed shipping, receiving, customer sizing, repair, sales, and return documents
- Attended to customer service needs in a friendly and helpful manner when approached and maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment.
Starbucks Barista/ Cashier
Target
Garner, NC
05.2017 - 01.2018
- Prepared and Served drinks
- Attended to guests and provided them with information about the store and the menu
- Helped unload shipments
- Kept my workspace sanitary.
Cashier
PDQ Restaurant
Cary, NC
08.2016 - 02.2017
- Attended to guests and provided them with a unique experience
- Made sure the store was fully stocked, taking out the garbage, and keep the dining room/workspace clean and sanitized.
Education
Southeast Raleigh High School
Some College (No Degree) - Cardiovascular Technology
Jonston Community College
Smithfield, NCSkills
- Flexible
- Cooperative
- Multi-Tasking
- Attentiveness
- Problem Solver
- Focus
- Determination
- Personable
- Compassionate
- Quick Learner
- File Management
- Software troubleshooting
- Deadline-oriented
- Trend tracking
- Schedule Coordination
- Inventory Management
Personal Information
Title: Customer Service and Data Entry Specialist
Timeline
Processing Assistant
Amazon
06.2023 - Current
Supervisor
Andavaris
06.2022 - 05.2023
CSR/ Data Entry
Conduent
12.2021 - 06.2022
Warehouse Associate
Amazon
06.2020 - 12.2021
Supervisor
Sheetz
01.2020 - 06.2020
Jewelry Clerical
Macys
02.2018 - 06.2020
Starbucks Barista/ Cashier
Target
05.2017 - 01.2018
Cashier
PDQ Restaurant
08.2016 - 02.2017
Southeast Raleigh High School
Some College (No Degree) - Cardiovascular Technology
Jonston Community College