Alexis Deleon
San Pedro,CA
Summary
Professional committed to pursuing a career as a Personal Banker with future hopes to continue to grow within the company. Have experienced a diverse array of customers, in which each customer's needs and trust are my top priority. Passionate about helping others and that reflects in my work and Next Best Conversation starters. Have exceeded my mangers expectations as a Teller and hope to continue that in this next role.
Overview
7
7
years of professional experience
Work History
Teller
Wells Fargo
12.2022 - Current
- Calling customers to verify transactions using specific procedures
- ATM custodian for 7 months
- Complete operational activities under strict procedures to minimizing potential risks
- Highest scoring Next Best Conversation starters in the branch for several months
- Working across all platforms and using resources to properly verify all transactions
- Maintain up to date knowledge with procedures and promotions to best refer customers to a banker
Operations Assistant
NIKE
10.2019 - 10.2022
- Assumed leadership with onboarding of new hires, training and supervising while ensuring all policies and procedures were followed and carried out
- Managed several incoming calls per day resolving and directing customer inquires and complaints
- Responsible for creating Excel spreadsheets and scheduling of the entire staff
- Ordering supplies needed for every department of the store
- Corresponding with external vendors to schedule visits for needed repairs and maintenance
- Organized paperwork using alphabetical and numerical systems
- Ensure that the break room is maintained for a safe work environment and remains fully stocked
Cashier and Sales Associate
NIKE
05.2017 - 10.2019
- Training new team members each hiring period and assisting them throughout their shift
- Worked with all departments across the store to maintain accurate inventory and sales
- Maintained a clean and safe work environment, all while ringing up multiple customers and answering calls during busy hours
- Consistently exceeding customer expectations with genuine customer service skills, keeping customers satisfied and creating relationships with customers
- Developed a reputation for efficient service with a high level of accuracy
- Recognized and awarded three times as the most valued person for my customer service
Education
Diploma -
Long Beach Polytechnic High School
Long Beach, CA06.2015
Skills
- Microsoft applications efficient: Word, PowerPoint, Excel, Outlook
- Genuine ability to build long lasting relationships with all origins, ages and walks of life
- Dependable, working at other locations when needed
- Strong work ethic, always striving to reach new goals
- Ability to juggle multiple tasks at once and adapt to any pace within the work environment
- Attention to detail, minimal loss over my time
- Spanish Speaker
Timeline
Teller
Wells Fargo
12.2022 - Current
Operations Assistant
NIKE
10.2019 - 10.2022
Cashier and Sales Associate
NIKE
05.2017 - 10.2019
Diploma -
Long Beach Polytechnic High School