Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Shift Manager
Gregory Scott Wilken, INC
05.2022 - Current
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Cooperated with coworkers to improve customer experience and manage storefront.
Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Warehouse Packer
Staples
06.2021 - 04.2022
Inspected products before packaging to avoid shipping defective or damaged goods to customers.
Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
Packed, weighed and shipped items per customer specifications.
Learned and followed warehouse safety protocols to prevent injuries and accidents.
Increased order accuracy by meticulously following picking lists and double-checking packed items.
Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
Cook
Chuck E Cheese
05.2017 - 06.2018
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Communicated closely with servers to fully understand special orders for customers.