Alexis Dickey

• Assisted with new provider orientation by explaining credentialing process and requirements.
• Balanced with month-end closings through timely account reconciliations
  
• Recorded incoming payments and updated customer accounts accordingly.
  
• Managed time efficiently in order to complete all tasks within deadlines
• Managed approximately 80-160 accounts monthly

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• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Worked effectively in fast-paced environment processing 25+ accounts daily.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Cultivated positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
• Conducted interviews with patients and family members and answered questions regarding insurance benefits.
• Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
• Processed 3+ Medicaid applications per day.
• Achieved daily goals such as; clearing Inpatient WQ by 10:00 am each day.

• Identified opportunities for process improvement, leading to increased productivity and reduced errors.
• Reduced claim denials by diligently following up with insurance companies and promptly addressing any discrepancies.
• Posted and adjusted payments from insurance companies.
• Managed collections claims for unpaid bills by working 50 or more accounts per day.
• Managed high volume of medical claims by prioritizing tasks based on due dates and urgency, preventing delays in processing.

• Expedited refunds processing by identifying overpayments quickly and initiating refund requests within 3 days.
• Posted over 50,000 insurance payments per day.
• Processed checks, cash, cards from customers who mailed in payments.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Accurately posted payments and adjustments both electronically and manually.
• Successfully completed daily lockbox goals through effective communication and teamwork.

• Supervised and trained 3 employees.
• Weekly deposited cash if safe totals were 70,000 dollars or more
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Organized welcoming atmosphere to branch by greeting customers warmly upon arrival and addressing customers by name when possible.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Reduced loan processing time by implementing efficient workflow management systems.