ALEXIS D. MERCADO
School in the Square
Yonkers,NY
1
Language
1
Certification
22
years of professional experience
Operations professional with extensive background in optimizing workflows and supporting operational efficiency. Proven ability to collaborate with teams and adapt to changing needs, ensuring reliable and consistent performance. Known for strong organizational abilities and attention to detail.
Work History
Operations Aide
2 Years 8 Months- Trained new staff on operational protocols and software systems used in school management.
- Assisted in managing inventory and ordering supplies for classroom needs.
- Coordinated daily operational tasks to ensure smooth school functions.
- Streamlined communication processes between administration and teaching staff.
- Solved problems in a timely and effective manner and effectively, ensuring customer satisfaction.
- Assisted the operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Prepared and delivered operational performance reports to inform management.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interaction.
- Served as corporate liaison for the finance, IT, and marketing departments.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Ensured compliance with health and safety regulations, conducting regular audits and training sessions for staff.
Visual Graphics Designer
6 Years 8 Months- Painted residential and commercial properties to enhance aesthetics.
- Created design drawings based on client specifications and transferred them to walls.
- Designed engaging visual content for diverse client projects, enhancing brand identity and recognition.
Sales Associate
10 Years- Greeted customers and determined their preferences.
- Recommended, selected, and helped locate or obtain merchandise based on customer demands, needs and desires.
- Recommended and located merchandise to meet customer demands and enhance satisfaction.
- Computed sales prices and processed cash or credit payments to ensure accurate transactions.
- Computed sales prices, total purchases and received and processed cash or credit payments.
- Exchanged merchandise and accepted returns.
- Prepared merchandise for purchase or rental.
- Watched for and recognized security risks and thefts, and knew how to prevent and handle these situations.
- Oversaw stock inventory and initiated orders for replenishment.
- Ticketed and arranged merchandise displays to attract customers and drive sales.
- Placed special orders or called other stores to find desired items.
- Maintained cleanliness of shelves, counters, and tables to enhance store presentation.
- Bagged and packaged purchases, and wrap gifts.
- Bagged and packaged purchases, and wrapped gifts.
Education
AA - Liberal Arts and Science
- Extracurricular Activities
- Drawing
- Writing
- Drummer of a band
- GPA: 3.8
Skills
Data management
Basic Spanish communication
Google Docs proficient
Problem-solving
Multitasking Abilities
Vendor engagement
Attention to detail
Multitasking
Active listening
Reliability
Professional and friendly
Able to speak some Spanish
Certification
S95 certification holder
Languages
Spanish
Limited Working
Timeline
Operations Aide
School in the Square
01.2024 - CurrentRead More
Visual Graphics Designer
SELF-EMPLOYED
04.2017 - 12.2023Read More
Sales Associate
Rite Aide Pharmacy
08.2004 - 08.2014Read More
BRONX COMMUNITY COLLEGE
AA from Liberal Arts and Science
Read More