Rebecca Byrum
Operations Supervisor
Charleston,SC
Summary
Soon to be college graduate with part-time customer service, office support, and reception roles. Possessing strong understanding of MS Office. Particular expertise in reservation making, oversight, and problem solving.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Operations Aide
Charleston County Parks And Recreation
Charleston, South Carolina
10.2015 - Current
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with over 100 clients through email, telephone or postal mail.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
Professional Cleaner
MaidPro Charleston
Charleston, South Carolina
06.2018 - Current
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Bachelor of Science - Anthropology
College of Charleston
Charleston, SC 08.2017 - 06.2021
High School Diploma -
James Island Charter High School
Charleston 08.2016 - 05.2017
Skills
Time management
Timeline
Professional Cleaner
MaidPro Charleston
06.2018 - Current
Bachelor of Science - Anthropology
College of Charleston
08.2017 - 06.2021
High School Diploma -
James Island Charter High School
08.2016 - 05.2017
Operations Aide
Charleston County Parks And Recreation
10.2015 - Current
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