Alexis Dortch-yusuf

• Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
• Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
• Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
• Matched purchase orders with invoices and recorded necessary information.
• Reviewed account documentation for over 300 accounts, rectified issues and contacted vendors about account changes.

• Full cycle Accounts Receivable for $1.3 million portfolio of Apartment Guide clients
• Billing of commercial client accounts
• Cash Applications
• B2B Collections of 150 accounts per day
• Prepared Excel spreadsheets for monthly billing
• Used Zoura, Yardi, Salesforce and QuickBooks software

National Asset Recovery, Atlanta GA
Collections / Customer Service (part-time from home)
• Effectively managed high-volume inbound/outbound consumer collection calls
• Resolved customer product complaints
• Accurately documented, researched customer service issues

• Trained new collections representatives on collections processes and assisted team members to achieve production goals.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.