Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALEXIS D. POWELL

High Ridge,MO

Summary

Detail Oriented Dedicated Professional Skilled Multi-Tasker OBJECTIVE Seeking a challenging position with a progressive company which will offer an opportunity to utilize and continually improve my skills and knowledge of the medical field. Scheduling appointments & operating medical software applications such as Medical Manager. Employing medical terminology & pharmacology knowledge to patient accounts & daily procedures. Coding diagnostic statements of diseases & medical procedures in account management systems. Formatting medical records, destroying records in accordance with regulations, & file retention. Adhering to laws of confidentiality pertaining to the release of information on patient accounts. Performing basic word processing while composing business letters, memos, & other correspondence. Designing letterhead, newsletters, announcements, flyers, cover pages, and other office documents. Utilizing computer operating systems to create and format web pages with hyperlinks.

Overview

16
16
years of professional experience

Work History

Call Center Representative

Mercy
02.2025 - 10.2025
  • Managed high volumes of inbound customer inquiries, ensuring prompt and accurate responses.
  • Resolved complex issues through effective communication and problem-solving techniques.
  • Trained new representatives on call handling protocols and customer service best practices.
  • Implemented process improvements that enhanced customer satisfaction and reduced call resolution times.

Office Assistant

High Ridge Medical Center
High Ridge, MO
03.2021 - 03.2022

Housekeeper

SSM Health.St. Clare
Fenton, MO
09.2020 - 03.2021

Teacher

Bright Beginnings Learning Center
Imperial, MO
01.2010 - 08.2017

Education

ASSOCIATE OF SCIENCE DEGREE - MEDICAL BILLING & CODING

Anthem College, High Tech Institute of Phoenix
Phoenix, AZ
09.2009

Skills

  • Medical Terminology
  • Medical Diagnosing
  • ICD-9 CM & CPT Codes
  • HCPCS
  • Operation Diagnosis
  • Medical Billing
  • Insurance Verification
  • Insurance Billing
  • Insurance Appeals
  • Appointment Setting
  • Medisoft
  • HIPAA
  • Collections
  • Data Entry
  • Medical Records
  • Proficient with Microsoft Office: Word, Excel, Outlook, Access, and Power Point
  • Educated in:
  • Medical Administrative Skills

Timeline

Call Center Representative

Mercy
02.2025 - 10.2025

Office Assistant

High Ridge Medical Center
03.2021 - 03.2022

Housekeeper

SSM Health.St. Clare
09.2020 - 03.2021

Teacher

Bright Beginnings Learning Center
01.2010 - 08.2017

ASSOCIATE OF SCIENCE DEGREE - MEDICAL BILLING & CODING

Anthem College, High Tech Institute of Phoenix