Alexis Duby
Conroe,TX
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager and Events Manager
CAPS Supper Club & Bar
2610 Briar Ridge Dr, Houston, Texas 77057
08.2025 - 03.2026
- Led staff training programs to enhance service quality and operational efficiency.
- Streamlined scheduling processes to improve employee coverage during peak hours.
- Coordinated special events, ensuring smooth execution and high guest satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Restaurant Server
Killen's Steakhouse
1700 Research Forest, Shenandoah, Texas 77380
05.2023 - 02.2025
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Provided consultation services to customers looking for the perfect wine pairing to enhance their dining experience .
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Restaurant Server
Via Emilia Italian Restaurant
10700 Kuykendahl Rd
03.2022 - 05.2023
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed working long hours to to ensure the restaurant would run efficiently.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Loan Officer Assistant
Traditions Mortgage Group
2001 Timberloch Pl, Spring, Texas 77380
03.2020 - 07.2021
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Maintained and organized paperwork to ensure preparation for auditing.
- Consistently updated loan statuses using a third party software system.
Education
High School Diploma -
Willis High School
05-2018
Skills
- Scheduling
- Special events planning
- Decision-making
- Event setup and breakdown
- Managing labor expenses
- Exceptional customer service
- Team leadership
- Time management
- Verbal and written communication
Certification
Food Safety Manager Certification
Timeline
Assistant General Manager and Events Manager
CAPS Supper Club & Bar
08.2025 - 03.2026
Restaurant Server
Killen's Steakhouse
05.2023 - 02.2025
Restaurant Server
Via Emilia Italian Restaurant
03.2022 - 05.2023
Loan Officer Assistant
Traditions Mortgage Group
03.2020 - 07.2021
High School Diploma -
Willis High School