Alexis Dunn
Wentzville,MO
Summary
Motivated and detail-oriented professional with over 6 years of experience in customer service, order fulfillment, and team collaboration. Skilled in promoting products and services, addressing customer inquiries, and ensuring accuracy in tasks. Proficient in Microsoft Office and adept at maintaining a safe and organized work environment. Seeking to contribute to a dynamic team by delivering exceptional member service and meeting company goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Foundever
09.2023 - 11.2024
- Assisted customers with inquiries, ensuring prompt and accurate service.
- Documented client interactions and maintained detailed records.
- Delivered tailored solutions to meet individual customer needs, ensuring high satisfaction levels.
- Supported team efforts to meet service goals, driving business success.
Warehouse Associate
Amazon
10.2020 - 09.2023
- Managed order fulfillment by picking, packing, and palletizing items with precision.
- Utilized RF scanners to track inventory, and ensure compliance with safety and quality standards.
- Collaborated with teams to meet operational deadlines, and improve efficiency.
- Followed safety protocols to maintain a secure work environment.
Receptionist
Hair Saloon
05.2018 - 10.2020
- Managed multi-line phone systems, scheduled appointments, and coordinated services.
- Delivered exceptional customer service, addressing client concerns and inquiries.
- Maintained organized client records, and supported daily administrative tasks.
Waitress Supervisor
HotShots Sports Bar & Grill
07.2016 - 05.2018
- Supervised waitstaff, and coordinated with kitchen teams to ensure quality service.
- Managed cash transactions with accuracy, and resolved customer concerns promptly.
- Maintained a positive environment in a fast-paced, customer-facing role.
Sales Associate
Forever 21
01.2014 - 07.2016
- Assisted customers with inquiries, and provided product recommendations.
- Ensured the sales floor was organized, and inventory was fully stocked.
- Promoted add-on sales to enhance the customer shopping experience.
Education
High School Diploma -
Riverview Gardens Sr. High School
05.2012
Skills
- Customer Service Excellence
- Order Fulfillment and Accuracy
- Sales and upselling
- Time management and multitasking
- Problem Solving and Communication
- Team Collaboration
- Safety Standards Compliance
Education
true,other
Contact
Wentzville, MO 63385
Timeline
Customer Service Representative
Foundever
09.2023 - 11.2024
Warehouse Associate
Amazon
10.2020 - 09.2023
Receptionist
Hair Saloon
05.2018 - 10.2020
Waitress Supervisor
HotShots Sports Bar & Grill
07.2016 - 05.2018
Sales Associate
Forever 21
01.2014 - 07.2016
High School Diploma -
Riverview Gardens Sr. High School