Alexis Dupuis

• Ensure company policies and procedures comply with regulations and standards.
• Monitor and assess organizational risk and compliance programs.
• Conduct audits and investigations to identify potential violations.
• Develop, implement, and update compliance policies and training.
• Provide guidance to teams on regulatory requirements.
• Prepare compliance reports and maintain documentation for management.
• Address and resolve compliance issues promptly and effectively.

• Manage and grow commercial accounts with repair shops, dealerships, and fleet customers.
• Build strong relationships to drive repeat business and customer loyalty.
• Identify new business opportunities and expand existing accounts.
• Meet or exceed commercial sales targets.
• Coordinate timely deliveries and ensure accurate order fulfillment.
• Train store staff on commercial sales processes and customer service.
• Analyze sales trends to develop strategies that increase revenue.
• Resolve client issues and maintain long-term partnerships.

• Oversee parts sales operations and manage sales team performance.
• Drive sales growth by developing customer relationships and identifying opportunities.
• Maintain inventory levels and ensure product availability.
• Train and coach staff on product knowledge and sales techniques.
• Resolve customer issues and provide excellent service.
• Analyze sales reports and implement strategies to meet targets.
• Coordinate with commercial accounts and support business clients.

• Develop and implement strategies to reduce theft and shrink.
• Monitor store activity and investigate suspicious behavior.
• Conduct internal audits and loss prevention investigations.
• Train employees on security procedures and loss prevention practices.
• Review surveillance footage and incident reports.
• Collaborate with store management to improve safety and compliance.
• Document and report incidents involving theft or policy violations.

*Laid off due to COVID-19.

• Oversee daily store operations and team performance.
• Drive sales and ensure store meets revenue goals.
• Train, coach, and manage sales associates.
• Handle escalated customer issues and ensure excellent service.
• Manage inventory, merchandising, and store organization.
• Create staff schedules and manage payroll hours.
• Monitor sales metrics and implement strategies to improve performance.

• Support daily store operations and assist with team supervision.
• Help drive sales and ensure the team meets performance goals.
• Train and coach sales associates on products, plans, and service.
• Assist customers with activations, upgrades, and account issues.
• Handle escalated customer concerns professionally.
• Monitor inventory and maintain organized store displays.
• Assist with scheduling, opening/closing, and cash management.

• Assist customers with selecting phones, plans, and accessories.
• Activate new lines, upgrades, and account changes.
• Meet or exceed sales goals for devices and services.
• Provide product knowledge and explain plan features clearly.
• Process payments and maintain accurate customer accounts.
• Resolve customer issues and provide excellent service.
• Maintain store organization and merchandising displays.

• Greet customers and take food orders accurately.
• Process cash, card, and mobile payments.
• Provide friendly customer service in a fast-paced environment.
• Prepare and package orders for dine-in, takeout, and drive-thru.
• Maintain a clean and organized front counter area.
• Resolve customer questions or concerns professionally.
• Work with team members to ensure quick and accurate service.