Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Durham

Irving

Summary

Dynamic customer service professional with a proven track record, excelling in active listening and critical thinking. Adept at utilizing CRM software to enhance customer satisfaction and ensure data integrity. Experienced in warehouse operations, demonstrating strong time management and packing accuracy skills to optimize order fulfillment.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Everise
11.2024 - 08.2025
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Managed customer accounts, ensuring data integrity and timely updates.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Utilized CRM software to track interactions and maintain detailed records of customer engagements.

Picker/Packer Associate

Amazon
01.2024 - 09.2024
  • Operated handheld scanners to track inventory and ensure accurate order fulfillment.
  • Sorted and organized products based on shipping requirements to enhance efficiency.
  • Loaded and unloaded shipments
  • Assisted in packing orders for shipment, ensuring proper materials were used for protection.

Education

GED -

Texas Education Agency
Arlington, TX
04-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Warehouse safety
  • Time management
  • Product packaging
  • Packing accuracy
  • Labeling and tagging

Timeline

Customer Service Representative

Everise
11.2024 - 08.2025

Picker/Packer Associate

Amazon
01.2024 - 09.2024

GED -

Texas Education Agency

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