Alexis Dyer
Red Oak,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued as I come with 10 years of extensive Customer Service experience in multiple industries. I am a Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Temp to Hire- Recruiter-Staffing Supervisor
Exact Staff
Midlothian, TX
11.2021 - 07.2023
- Managed the recruitment process for new staff, including interviewing and onboarding.
- Created job postings, evaluated resumes, and conducted phone interviews to identify qualified candidates.
- Developed relationships with universities and other external sources to recruit potential candidates.
- Maintained accurate records of all employee hiring activities in accordance with company policy.
- Developed training programs for new hires on topics such as safety regulations, customer service standards.
- Ensured compliance with federal, state, and local laws regarding equal employment opportunity practices.
- Coordinated recruiting events such as career fairs or open houses at colleges or other venues.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
Customer Service Representative
Affordable Benefit Choices, LLC.
Plano, TX
05.2020 - 11.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Made outbound calls to obtain account information.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Server Trainer
Texas Roadhouse Restaurant
Grand Prairie, TX
01.2019 - 05.2020
- Maintained a positive learning environment by addressing any questions or concerns raised by paricipants promptly.
- Provided exceptional service to high volume of daily customers.
- Followed food handling procedures and service techniques.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Server Shift Leader
Jimmy's Pizza, Pasta, and Subs
Midlothian, TX
12.2013 - 11.2019
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Tracked daily sales figures and reported them to management on a regular basis.
- Coordinated special events such as private parties or large groups that required additional staffing needs.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves..
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Verified legal drinking age before serving beer, wine and liquor to comply with state law.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
Education
High School Diploma -
Midlothian High School
Midlothian, TX06-2014
Skills
- Employee Engagement
- Recruitment Expertise
- Compliance Knowledge
- Candidate Sourcing
- Background Checks
- Talent Acquisition
- Scheduling Proficiency
- Data-Driven Decision-Making
- Precise Tracking Systems
- Strategic Sourcing
- HIPAA Expert
- LinkedIn Sourcing
- New Hire Training
- Workforce Now
- Networking
- Microsoft Office Expertise
- Employment Verification
- Complaint Resolution
- Audit Support
- Quality Assurance
- One Call Resolution
- Account Authorizations
References
References available upon request.
Timeline
Temp to Hire- Recruiter-Staffing Supervisor
Exact Staff
11.2021 - 07.2023
Customer Service Representative
Affordable Benefit Choices, LLC.
05.2020 - 11.2021
Server Trainer
Texas Roadhouse Restaurant
01.2019 - 05.2020
Server Shift Leader
Jimmy's Pizza, Pasta, and Subs
12.2013 - 11.2019
High School Diploma -
Midlothian High School
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