Alexis Edwards
Harker Heights,TX
Summary
Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.
Overview
3
3
years of professional experience
Work History
Kennel Assistant/ Shift Leader
chasing life dog training
Round Rock, Texas
08.2024 - Current
- Cleaned and sanitized kennels, cages, runs, and yards to maintain a safe and healthy environment for the animals.
- Organized daily feeding schedule and ensured that all animals were fed according to their dietary needs.
- Groomed animals including brushing fur, trimming nails, cleaning ears, bathing and shampooing coats.
- Monitored animal health by observing behaviors and physical conditions, administering medications as prescribed by veterinarians, and alerting veterinary staff of any changes or concerns.
- Maintained accurate records of all animal intake and outtake activities including vaccinations and medical treatments received during stay at kennel.
- Communicated effectively with customers regarding animal care instructions while they are away.
- Developed creative strategies for promoting adoptions of animals at the kennel.
- Provided exceptional customer service by greeting visitors warmly upon arrival at the kennel.
Shift Manager/Key Holder
Plato’s Closet
Harker Heights, TX
02.2024 - 08.2024
- Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Monitored sales activities to ensure compliance with company policies and regulations.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Created daily reports on store sales, operational expenses, payroll costs.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Manager
Sonic
Harker Heights, TX
05.2023 - 12.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
Crew Member/Carhop Server
Sonic
Harker Heights, TX
06.2021 - 05.2022
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Informed customers about daily specials in an engaging manner.
Education
Some College (No Degree) - General Studies
Texas Woman's University
Denton, TXSkills
- problem solving
- time management
- costumer service
- leadership
- communication skills
- creativity
- critical thinking
Timeline
Kennel Assistant/ Shift Leader
chasing life dog training
08.2024 - Current
Shift Manager/Key Holder
Plato’s Closet
02.2024 - 08.2024
Manager
Sonic
05.2023 - 12.2023
Crew Member/Carhop Server
Sonic
06.2021 - 05.2022
Some College (No Degree) - General Studies
Texas Woman's University