Steven Dykes
Birmingham,AL
Summary
Dependable and motivated professional experienced with meeting deadlines, employer needs and customer satisfaction. Dedicated to meeting the standards set by the company in high-stakes situations and listening to the needs of the client and fellow employees.
Overview
4
4
years of professional experience
Work History
Kennel Technician/ Vet Assistant and Shift Lead
Double Oak Mountain Animal Hospital
2022.03 - Current
- Reworked organizational system into something simpler and easier to use
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Trained new staff on kennel maintenance, animal care, feeding protocols, and Hospital Management Software.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Completed store opening and closing procedures and balanced tills.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
Front of House Staff Member
Panda Express
2021.09 - 2021.12
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Kennel Assistant
Altadena Valley Animal Clinic
2020.03 - 2021.04
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
Education
Bachelor of Science - Forensic Psychology
Jefferson State Community College
Birmingham, AL05.2026
High School Diploma -
Oak Mountain High School
Birmingham, AL05.2021
Skills
- Medical Assessment
- Safety Monitoring
- Organization and Time Management
- Care Monitoring
- Behavior Observation
- Project Planning
- Supply Maintenance and Repair
- Attention to Detail
- Problem-Solving
- Customer Service
- Performance Improvement
- Operations Monitoring
Timeline
Kennel Technician/ Vet Assistant and Shift Lead
Double Oak Mountain Animal Hospital
2022.03 - Current
Front of House Staff Member
Panda Express
2021.09 - 2021.12
Kennel Assistant
Altadena Valley Animal Clinic
2020.03 - 2021.04
Bachelor of Science - Forensic Psychology
Jefferson State Community College
High School Diploma -
Oak Mountain High School
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