Alexis Edwards
Cypress
Summary
Versatile professional skilled in healthcare administration, customer service, and high-volume phone support. Experienced in managing patient intakes, insurance verification, and appointment scheduling while ensuring compliance with HIPAA standards. Utilizes strong problem-solving and active listening skills to enhance patient interactions and operational workflows.
Overview
7
7
years of professional experience
Work History
Receptionist/Leasing Agent
Park at Voss Apartments
12.2023 - Current
- Welcomed residents and visitors at front desk with a friendly demeanor.
- Handled high-volume inbound calls, assisted customers with inquiries, scheduled appointments, maintained accurate records, and resolved concerns effectively.
- Managed incoming calls and routed them to appropriate departments.
- Scheduled maintenance requests and coordinated with service staff.
Leasing Expert
Hudson & Crosby
05.2023 - 12.2023
- Managed leasing inquiries and provided exceptional customer service to prospective tenants.
- Coordinated property showings and guided applicants through leasing processes.
- Prepared lease agreements and ensured compliance with legal requirements.
- Handled customer inquiries via phone, email, and in person while maintaining accurate databases and documentation.
Leasing Temp
ASAP Personnel
01.2023 - 05.2023
- Responded to incoming calls and offered assistance to multiple communities, promoting effective communication and support.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Receptionist/Patient Intake
Lone Star Behavioral Health
12.2019 - 12.2022
- Scheduled appointments and maintained calendar for healthcare providers efficiently.
- Answered multi-line phones, verified insurance, scheduled patients, assisted with billing, maintained HIPAA compliance, and provided patient support to enhance the overall experience.
- Greeted and assisted clients upon arrival at the behavioral health facility.
- Managed incoming calls and directed inquiries to appropriate staff members.
Education
High School Diploma -
GALENA PARK HIGH SCHOOL
Houston, TX06-2013
Skills
- Front Desk Operations
- Customer Service
- Healthcare Support
- Insurance Verification
- HIPAA
- Appointment management
- Database Management
- Property Management Software
- RentCafe
- Tenant Management Systems
- Knock CRM
- Microsoft Office
- Problem Solving
- Active Listening
Timeline
Receptionist/Leasing Agent
Park at Voss Apartments
12.2023 - Current
Leasing Expert
Hudson & Crosby
05.2023 - 12.2023
Leasing Temp
ASAP Personnel
01.2023 - 05.2023
Receptionist/Patient Intake
Lone Star Behavioral Health
12.2019 - 12.2022
High School Diploma -
GALENA PARK HIGH SCHOOL