Erika Arredondo
Longmont,CO
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist/leasing Agent
PMP Management
Longmont, CO
06.2021 - 05.2025
- Welcomed customers
- Answered phones
- Returned calls to Tenants or owners
- Organized and processed Maintenance request
- Faxed, copied, and scanned documents
- Process new applications for rentals
- Collect rent from tenants
- Conducted property tours, highlighting features and benefits to prospective tenants.
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Coordinated maintenance requests, facilitating timely responses for tenant satisfaction.
- Developed marketing strategies to promote available units through various channels.
- Analyzed market trends to adjust pricing strategies and maintain competitive edge.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Distributed and followed up on tenant renewal notices.
- Greeted clients, showed apartments, and prepared leases.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
Receptionist/Front Desk
Boulder Valley Women's Health Center
Longmont, CO
11.2019 - 06.2021
- Check in patients
- Check them out
- Answer phones
- Schedule appointments
- Work with money
- Check that insurances are active
- Room patients
Call Center Customer Service Representative
BC Services
07.2016 - 10.2019
- Answering phone calls
- Checking insurances
- Taking payments over the phone
- Receiving voicemails
- Returning calls
- Making payment plans
- I am on the phone 7 hours a day answering calls from patients who want to pay their medical bill or discuss why insurance did not pay it. We bill insurances and take payments over the phone.
Cashier
Longmont Packing #1
Longmont, CO
07.2013 - 05.2015
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained organized cash register area, ensuring cleanliness and efficiency.
- Collaborated with team members to streamline checkout processes.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High school diploma - undefined
Skills
- Bilingual (10 years)
- Customer Service (5 years)
- Multitasking
- Medical Scheduling
- Multilingual
- Phone Etiquette
- Front Desk
- Medical Records
- Medical Office Experience
- Microsoft Outlook
- Bridging the Gap – 40-Hour Medical Interpreter Training completed: July 2025
Languages
Spanish - Fluent
English - Fluent
Certification
- Bridging the Gap – 40-Hour Medical Interpreter Training
Completed: 2025
Timeline
Receptionist/leasing Agent
PMP Management
06.2021 - 05.2025
Receptionist/Front Desk
Boulder Valley Women's Health Center
11.2019 - 06.2021
Call Center Customer Service Representative
BC Services
07.2016 - 10.2019
Cashier
Longmont Packing #1
07.2013 - 05.2015