Sabina Espinoza
Bryan,TX
Summary
Enthusiastic and motivated individual with extensive customer service experience in and out of the medical field. A team player that works well both independently and within team settings to achieve goals. Skilled in communication and problem solving; invested in creating positive customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Texas avenue medical clinic
01.2023 - 05.2023
- Greeted patients and visitors and assisted in procuring requested services.
- Provided basic information about the clinic to incoming visitors and patients.
- Scheduled appointments per patient or provider request through phone calls and in person.
- Answer and screen telephone calls, redirecting callers as necessary.
- Made appropriate referrals when necessary per provider and patient requests.
- Resolved scheduling conflicts; Prepared invoice payments under clinic policies and procedures.
Customer Service Associate
Walgreens
04.2021 - 06.2022
- Provided customers with courteous, friendly, fast, and efficient service.
- Checked out customer purchases on an assigned cash register, collected cash, and distributed change as requested; processed voids, returns, rain checks, refunds, and exchanges as needed.
- Maintained counters and shelves clean and well merchandised, took inventory, and maintained records.
- Checked in and priced merchandise as required.
- Followed Company asset protection procedures to identify and minimize profit loss
- Ensured compliance with state and local laws regarding regulated products.
- Constructed and maintained displays, including promotional, seasonal, super structures, and sale merchandise
- Completed resets and revisions as directed
- Assisted in stock rotation using the first in, first out method and restock outs
- Provided customer service in the photo area, including digital passport photo service
- Assumed web pick-up responsibilities (monitored orders in Picture Care Plus, filled orders (picked items), delivered orders to customers as they arrive at the store)
- Assisted with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
- Complied with all company policies and procedures; maintained respectful relationships with coworkers
- Completed special assignments and other tasks as assigned.
Education
Phlebotomy
Elite Art of Phlebotomy
College Station, TX04.2023
High school diploma -
Bryan High School
Bryan, TX05.2022
Certification
Certified Phlebotomy Technician April 2023 to April 2025
Skills
- Bilingual (10 years)
- Customer Service (2 years)
- Spanish (10 years)
- Cashiering (15 years)
- Vital Signs (1 year)
- Patient Care (2 years)
- Meal Preparation
- Caregiving
- Venipuncture (Less than 1 year)
- Childcare
- Phlebotomy
- Medical Office Experience
- Insurance Verification
- Medical Receptionist
- Assessments
- Scheduling — Proficient
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Full results: Proficient
- Customer service — Proficient
- Identifying and resolving common customer issues
- Sales skills — Proficient
- Influencing and negotiating with customers
- Call center customer service — Proficient
- Demonstrating customer service skills in a call center setting
- Development in any professional field
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