Alexis Emrich
Chester,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Practice Manager
Banfield Pet Hospital
Colonial Heights, VA
07.2022 - 11.2023
- Assessed medical office operations and reports that tracked key performance indicators such as revenue growth and efficiency metrics, identified areas of improvement, and developed plans for corrective action.
- Provided leadership to the team in order to meet goals and objectives.
- Recruited, hired and trained new associates.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, and invoice auditing / verification.
- Resolved customer service issues in a timely manner while maintaining a high level of professionalism, and promoted a positive experience for visits / clients.
- Built work schedules for veterinarians and support staff.
Shift Lead
Banfield Pet Hospital
Colonial Heights, VA
08.2014 - 07.2022
- Assisted in the hiring and training of new employees.
- Ensured that all safety protocols were followed at all times during shifts.
- Created staff schedules to ensure adequate coverage.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Conducted regular inventory checks to maintain accurate stock levels, and submitted weekly orders for inventory, office supplies, and oxygen.
- Reviewed daily sales reports and monitored financial performance metrics.
- Delegated tasks to employees and monitored for task completion.
- Proficient in small animal restraint and handling, venipunctures, vaccine / drug administration, anesthesia monitoring, IV catheter placement, intubation / extubation, medical record keeping, and client education.
Education
High School Diploma -
Hermitage High School
Richmond, VA06.2013
Skills
- Payroll Administration
- Staff Management, New Hire Training
- Policy Implementation
- Animal Restraint
- Patient Flow Management
- Medication Administration
- Client Education
- Pre and Post-Surgical Monitoring
- Diagnostic Testing
- Supply Ordering and Restocking
- Patient Recordkeeping
- Workflow & Schedule Management
- Medical Terminology
Timeline
Practice Manager
Banfield Pet Hospital
07.2022 - 11.2023
Shift Lead
Banfield Pet Hospital
08.2014 - 07.2022
High School Diploma -
Hermitage High School