Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Alexis Escobar

Fontana,CA

Summary

Currently looking for employment to further establish experience in Customer Service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

ALLIANCE COMMUNICATION SERVICES
01.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Updated account information to maintain customer records.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Provided customer satisfaction by addressing and resolving complaints in a timely manner.

Customer Service Representative/ Sales Associate

CRICKET WIRELESS
01.2020 - 02.2021
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing an welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training 6+ new staff members on company policies, product information, and sales techniques for seamless onboarding experience.

Warehouse Associate

Kohl's
09.2019 - 12.2019
  • Assisted in reducing product damage by properly handling and storing materials.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.

Customer Service Representative

OnTrac
09.2017 - 11.2019
  • Achieved personal performance goals through effective call management, prioritization, and time management.
  • Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.
  • Reduced average handle time without compromising on service quality through effective problem-solving strategies.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Education

Associate of Business Administration -

Chaffey College
Rancho Cucamonga, CA
05.2028

High school or equivalent -

A.B Miller High School
Fontana, CA
05.2017

Skills

  • Microsoft Office Suite (8 years)
  • Customer Service (5 years)
  • Fluent in Spanish
  • Company and Product knowledge
  • Dependable and Responsible
  • Friendly and Positive attitude

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Limited Working

Timeline

Customer Service Representative

ALLIANCE COMMUNICATION SERVICES
01.2022 - Current

Customer Service Representative/ Sales Associate

CRICKET WIRELESS
01.2020 - 02.2021

Warehouse Associate

Kohl's
09.2019 - 12.2019

Customer Service Representative

OnTrac
09.2017 - 11.2019

Associate of Business Administration -

Chaffey College

High school or equivalent -

A.B Miller High School

Similar Profiles

CREATE PROFILE
Alexis Escobar