Alexis Escobar
Fontana,CA
Summary
Currently looking for employment to further establish experience in Customer Service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ALLIANCE COMMUNICATION SERVICES
Rancho Cucamonga, CA
01.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Updated account information to maintain customer records.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Provided customer satisfaction by addressing and resolving complaints in a timely manner.
Customer Service Representative/ Sales Associate
CRICKET WIRELESS
Colton, CA
01.2020 - 02.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing an welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training 6+ new staff members on company policies, product information, and sales techniques for seamless onboarding experience.
Warehouse Associate
Kohl's
San Bernardino, CA
09.2019 - 12.2019
- Assisted in reducing product damage by properly handling and storing materials.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Customer Service Representative
OnTrac
Fontana, CA
09.2017 - 11.2019
- Achieved personal performance goals through effective call management, prioritization, and time management.
- Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.
- Reduced average handle time without compromising on service quality through effective problem-solving strategies.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Education
Associate of Business Administration -
Chaffey College
Rancho Cucamonga, CA05.2028
High school or equivalent -
A.B Miller High School
Fontana, CA05.2017
Skills
- Microsoft Office Suite (8 years)
- Customer Service (5 years)
- Fluent in Spanish
- Company and Product knowledge
- Dependable and Responsible
- Friendly and Positive attitude
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
ALLIANCE COMMUNICATION SERVICES
01.2022 - Current
Customer Service Representative/ Sales Associate
CRICKET WIRELESS
01.2020 - 02.2021
Warehouse Associate
Kohl's
09.2019 - 12.2019
Customer Service Representative
OnTrac
09.2017 - 11.2019
Associate of Business Administration -
Chaffey College
High school or equivalent -
A.B Miller High School