Alexis Escobar
FedEx
RIALTO,CA
1
Language
9
years of professional experience
Customer Service professional focused on fostering lasting customer satisfaction through quality service and dedicated support. Delivered exceptional service by applying best practices and addressing customer needs effectively.
Work History
Customer Service Representative
10 Months- De-escalated frustrated customer interactions while maintaining professional, solution-focused communication.
- Coordinated with dispatch and operations teams to clarify delivery exceptions and support resolution.
- Processed claims, delivery corrections, and service requests according to company procedures.
- Documented case details accurately in CRM and tracking systems for consistent follow-up.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Relations
7 Months- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Supported key accounts by delivering proactive updates, clear communication, and reliable issue resolution.
- Enhanced customer satisfaction by addressing and resolving complex inquiries, issues, and concerns.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved customer inquiries with accurate information and timely follow-up across phone and email channels.
- Participated in ongoing training opportunities to stay current on industry standards and best practices for customer service excellence.
Customer Service Representative
2 Years 8 Months- De-escalated frustrated customer interactions while maintaining professional, solution-focused communication.
- Processed claims, delivery corrections, and service requests according to company procedures.
- Coordinated with dispatch and operations teams to clarify delivery exceptions and support resolution.
- Documented case details accurately in CRM and tracking systems for consistent follow-up.
- Maintained up-to-date knowledge of product and service changes.
- Answered inquiries and provided superior customer service to clients.
Customer Service Representative /Retail Sales Associate
1 Year 1 Month- Assisted customers with wireless plan changes, device activation, and service upgrades.
- Processed payments, refunds, and account adjustments while maintaining compliance standards.
- Educated customers on product features, promotions, and service options to support informed decisions.
- Verified account information and completed service requests with strong attention to detail.
- Resolved billing inquiries and account discrepancies with accurate documentation in CRM systems.
Warehouse Associate
3 Months- Unloaded incoming freight and sorted merchandise for efficient receiving and putaway
- Replenished selling floor and backstock areas to support inventory flow
- Scanned inventory using handheld devices to maintain accurate stock records
- Worked safely around moving machinery.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Customer Service Representative
2 Years 2 Months- Resolved inbound customer inquiries regarding shipment status, delivery exceptions, and service concerns.
- Responded to customer requests for products, services, and company information.
- Investigated delayed, missing, and damaged package issues using routing and scan data.
- Coordinated with dispatch and operations teams to clarify delivery exceptions and support resolution.
- Improved resolution time with effective problem-solving for customer complaints.
Education
High School Diploma
Expected - Associate of Business Administration
Skills
Customer service
CRM documentation
Problem resolution
Critical thinking
Microsoft Excel
Active listening
Product training
Fluent in Spanish
Dependable and Responsible
Friendly and Positive Attitude
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
FedEx
12.2025 - CurrentRead More
Customer Service Relations
Monster Energy
08.2024 - 03.2025Read More
Customer Service Representative
Alliance Communication Services
01.2022 - 09.2024Read More
Customer Service Representative /Retail Sales Associate
Cricket Wireless
01.2020 - 02.2021Read More
Warehouse Associate
Kohl's
09.2019 - 12.2019Read More
Customer Service Representative
OnTrac
09.2017 - 11.2019Read More
Chaffey College
Expected from Associate of Business Administration
Read More
A.B Miller High School
High School Diploma
Read More