Alexis Evans
Gladys,VA
Summary
Detail-oriented and reliable professional with extensive experience in data entry and administrative support, consistently delivering high-quality results. Proficient in managing records, maintaining organized office systems, and providing exceptional customer service that fosters positive relationships. Demonstrates effective multitasking in fast-paced environments while ensuring accuracy and efficiency. Strong communication skills and time management expertise support a commitment to upholding the highest standards of quality and professionalism in every endeavor.
Overview
2
2
years of professional experience
Work History
Business Owner
Etsy
02.2024 - Current
- Developed and managed product listings to enhance visibility and attract customers. Implemented effective marketing strategies to increase brand awareness and drive sales growth. Streamlined order fulfillment processes, improving customer satisfaction and delivery times. Optimized pricing strategies based on market research to maximize profitability. Maintained excellent customer service by responding promptly to inquiries and resolving issues effectively.
Data Entry/Help Desk
Education Affiliates
07.2024 - 08.2025
- Provided exceptional customer support via phone and email, resolving technical issues and inquiries in a timely manner. Monitored emails for issue prioritization and escalation, improving response times significantly. Managed high levels of call flow and responded to technical support needs. Activated accounts for our employees and password resets. Executed a thorough review of database entries to identify and eliminate duplicate records, enhancing data integrity. Processed high volumes of data entries daily while maintaining a high level of accuracy and attention to detail. Managed the maintenance and accuracy of records, ensuring that all information was up-to-date and relevant.
Office Assistant
Seal Swim School
Port Richey
01.2024 - 07.2025
- Registered kids for swim classes, handled sales, and managed appointments Answered inbound calls and assisted customers with inquiries Processed payments over the phone and entered information into the computer Provided excellent customer service and utilized computer skills for administrative tasks Processed student registrations and payments accurately using CRM software. Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Education
Highschool Diploma -
Homeschool
02.2017
Skills
- Customer service
- Attention to detail
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Time management
- Multitasking
- Critical thinking
- Fast typing speed
- Data entry
- Accuracy and attention to detail
Timeline
Data Entry/Help Desk
Education Affiliates
07.2024 - 08.2025
Business Owner
Etsy
02.2024 - Current
Office Assistant
Seal Swim School
01.2024 - 07.2025
Highschool Diploma -
Homeschool