Open To Work
Alexis Fajardo
Harlingen,TX
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSummary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations.
Overview
5
5
years of professional experience
Work History
Sales Representative
Qualfon
Harlingen, TX
11.2021 - 04.2022
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Contacted new and existing customers to outline benefits of products.
- Demonstrated product features to align with customer needs.
Technical Support Representative
Teleperformance USA
Brownsville, TX
07.2020 - 01.2021
- Handled customer service issues by providing guidance or escalating for advanced support.
- Demonstrated advanced product knowledge to solve customer issues.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
Phlebotomist
CSL Plasma Center
Brownsville, TX
09.2018 - 11.2019
- Identified patients using proper procedures prior to specimen collection.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy station.
- Upheld donor confidentiality throughout intake and collection process.
- Processed client payments.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Donor Support Technician
CSL Plasma
Brownsville, TX
08.2017 - 09.2018
- Followed laboratory guidelines for handling biological specimens.
- Followed key principles of asepsis to protect medical equipment from contamination during donation.
- Greeted and engaged in friendly conversation with every donor to create positive donor experiences.
- Maintained clean, orderly appearance of donation area.
- Explained donation policy politely when rejecting donations.
- Organized materials, space setup for plasma donation.
Education
Medical Assisting
2017
High School Diploma -
2016
Skills
- On-Site Product Demonstrations
- Product Management and Pricing
- Territory Sales
- Post-Sales Support
- Product and Service Knowledge
- Sales Closing
- Account Management
- Customer Retention Abilities
- customer service Knowledge
- Attention to Detail
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Sales Representative - Qualfon
11.2021 - 04.2022
Technical Support Representative - Teleperformance USA
07.2020 - 01.2021
Phlebotomist - CSL Plasma Center
09.2018 - 11.2019
Donor Support Technician - CSL Plasma
08.2017 - 09.2018
Brightwood College - Brownsville - , Medical Assisting
Lincoln Park High School - High School Diploma,