Alexis Feinen
Beachwood ,NJ
Summary
Dynamic business owner with a proven track record of repeated positive customer feedback. Excelling in customer relationship building and operations management. Successfully enhanced client satisfaction and retention through strategic initiatives and effective team leadership. Recognized for optimizing processes and driving profitability and operational efficiency.
Overview
14
14
years of professional experience
Work History
Owner
Goodbye Toxic Commercial Cleanings
Ocean County
11.2025 - Current
- Developed comprehensive business strategies to enhance operational efficiency and customer satisfaction.
- Established strong commercial client relationships to optimize management and reduce costs.
- Led marketing initiatives that increased brand awareness and customer engagement through targeted marketing strategies.
- Streamlined administrative processes to improve productivity and reduce overhead expenses.
- Implemented financial oversight measures to ensure profitability and accurate budget management.
- Conducted market research to identify new business opportunities and inform strategic decision-making.
- Adapted services based on client feedback, enhancing overall service offerings and client retention rates.
Assistant Manager/ Boat Detailer
Singer Boat Detailing
Ocean County
03.2012 - Current
- Assisted in training new team members on boat detailing techniques and safety protocols.
- Executed daily operational tasks, ensuring high-quality service delivery to clients.
- Maintained inventory of cleaning supplies and tools, ensuring optimal availability for staff use.
- Streamlined workflow processes to enhance efficiency and reduce turnaround times for detailing services.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Co Owner
Nitty Gritty Commercial Cleanings
Monmouth County
03.2024 - 10.2025
- Oversaw operations, ensuring high standards of cleanliness and customer satisfaction.
- Managed scheduling and logistics for multiple commercial cleaning projects across various client sites.
- Established strong client relationships, leading to repeat business and positive referrals within the community.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
Education
No Degree - Business Administration And Management
Ocean County College
Toms River, NJ05.2028
Skills
- Customer relationship building
- Verbal and written communication
- Staff management
- Problem solving ensuring clients remain happy
- Administrative oversight
- Hiring and staffing
- Attention to detail
- Teamwork and collaboration
- Customer service
- Decision-making
- Operations management
- Employee development
- Client engagement optimization
- Effective leader
- Quality assurance
- Inventory control
- Schedule management
- Employee scheduling
- Staff training/development
- Employee motivation
- Operations oversight
Timeline
Owner
Goodbye Toxic Commercial Cleanings
11.2025 - Current
Co Owner
Nitty Gritty Commercial Cleanings
03.2024 - 10.2025
Assistant Manager/ Boat Detailer
Singer Boat Detailing
03.2012 - Current
No Degree - Business Administration And Management
Ocean County College