SHANE SHIPP
Parkville,MD
Summary
- 10 Years of retail sales , customer service and management experience
- Excellent interpersonal, communication and relationship-building skills. Listen attentively, communicate persuasively and follow through diligently.
- Technically skilled - able to operate OPUS integrated systems, Microsoft Office, RQ and Adobe platforms.
- Exceptional at working in a diverse environment where teamwork is a key part of serving customers efficiently.
- Efficient at training new employees, coaching them one on one and showing them key methods to effective selling in fast paced, commission driven environments.
Overview
16
16
years of professional experience
Work History
Owner
GSD
03.2019 - 03.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
General Manager
The Wireless Experience
03.2023 - 08.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Air-Time Wireless
08.2022 - 02.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Store Manager
Russell Cellular
05.2019 - 08.2019
- Remaining up to date and educated on VZ products, service information, with a big focus on fios
- Working to meet an aggressive monthly quota in a fast-paced retail sales environment
- Educate customers on VZ services, products, promotions and plans
- Adjusting customer accounts, changing features, reviewing bills, processing upgrades, activations
- Building a returning clientele base, establishing relationships with small business owners and generating repeat business with references
Store Manager
TWC
12.2018 - 05.2019
- Recruiting potential employees, reviewing resumes and processing candidates that met companies' ideal employee
- Scheduling staff members to meet store hours and store requirements according to season and mall traffic
- Store logistics that include shipping and receiving packages, store audits, cash handling, employee pay roll information, changing prices according to new fast changing offers time sensitive promotions
- Surpassing month over month and year over year goals and metrics
- Managing store inventory levels and recording it for the corporate office
- Creating awareness and generating traffic through grass root selling
- Training and coaching on a regular basis with weekly meetings and role playing
Store Manager
AT&T Portables
01.2013 - 11.2018
- Recruiting potential employees, reviewing resumes and processing candidates that met companies' ideal employee
- Scheduling staff members to meet store hours and store requirements according to season and mall traffic
- Store logistics that include shipping and receiving packages, store audits, cash handling, employee pay roll information, changing prices according to new fast changing offers time sensitive promotions
- Surpassing month over month and year over year goals and metrics
- Managing store inventory levels and recording it for the corporate office
Store Manager
Radio Shack (Target Mobile)
03.2012 - 01.2013
- Scheduling staff members to meet store needs and foot traffic through the Electronics department
- Completing rigorous training to meet Target and Mobile Now Management Requirements
- Processing sales for multiple cellphone carriers
- (AT&T, Verizon and Sprint)
- Executing and promoting multiple cellphone carriers available plans, prices and cellular devices
- Training new hire and current staff through one on one coaching
- Preforming daily audits on all cash drawers on the floor
Sales Representative
AT&T Portables
08.2008 - 03.2012
- Remaining up to date and educated on AT&T products and service information
- Working to meet an aggressive monthly quota in a fast-paced retail sales environment
- Educate customers on AT&T services, products, promotions and plans
- Adjusting customer accounts, changing features, reviewing bills, processing upgrades, activations
- Building a returning clientele base, establishing relationships with small business owners and generating repeat business with references
Education
1 year of college - Psychology and Criminal Justice
AACC
Arnold, MDSkills
- Customer relations
- Leadership and team building
- Problem-solving
- Customer relationship building
Qualifications Summary
- 10 Years of retail sales, customer service and management experience
- Excellent interpersonal, communication and relationship-building skills. Listen attentively, communicate persuasively and follow through diligently.
- Technically skilled - able to operate OPUS integrated systems, Microsoft Office, RQ and Adobe platforms.
- Exceptional at working in a diverse environment where teamwork is a key part of serving customers efficiently.
- Efficient at training new employees, coaching them one on one and showing them key methods to effective selling in fast paced, commission driven environments.
Timeline
General Manager
The Wireless Experience
03.2023 - 08.2023
General Manager
Air-Time Wireless
08.2022 - 02.2023
Store Manager
Russell Cellular
05.2019 - 08.2019
Owner
GSD
03.2019 - 03.2024
Store Manager
TWC
12.2018 - 05.2019
Store Manager
AT&T Portables
01.2013 - 11.2018
Store Manager
Radio Shack (Target Mobile)
03.2012 - 01.2013
Sales Representative
AT&T Portables
08.2008 - 03.2012
1 year of college - Psychology and Criminal Justice
AACC
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