Alexis Fernandez
Garfield,NJ
Overview
29
29
years of professional experience
Work History
Assistant Store Manager
TD Bank
11.2023 - Current
- Coaches, and motivates Store team to deliver legendary Customer Establish and solidifies Customer relationships by providing legendary Customer Service based on Guiding Principles
- Attracts, and retains diverse talent and provides leadership
- Oversight to Store operations, including supervision of personnel and performance of all operational duties
- Manages overall daily store operations including implementing policies and objectives
- Monthly audits and related reports to ensure the integrity of Store Operations through Store self-audit
Branch Service Manager
Amalgamated Bank
07.2023 - 11.2023
- Responsible for the overall management of branch operations and carry out supervisory responsibilities in accordance with Bank policies, procedures, and regulatory guidelines
- Approve, process transactions, authorizations, exceptions, and adjustments
- Review and verify
- Works to cross-sell customers to automated products and services
- Proactively engage and assist in the management and servicing of customers through quick client resolution and correspondence with back-office support
- Develop new business relationships, expand, and retain existing ones
- Conduct business calls to existing and potential customers
- Develop, train, coach, and mentor staff
Assistant Store Manager
TD Bank
08.2017 - 07.2023
- Coaches, and motivates Store team to deliver legendary Customer Establish and solidifies Customer relationships by providing legendary Customer Service based on Guiding Principles
- Attracts and retains diverse talent and provides leadership
- Oversight to Store operations, including supervision of personnel and performance of all operational duties
- Manages overall daily store operations including implementing policies and objectives
- Monthly audits and related reports to ensure the integrity of Store Operations through Store self-audit
Teller Service Manager
TD Bank
11.2011 - 08.2017
- Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store
- Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities
- Provides day-to-day team leadership, work direction, coaching to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in Store cash controls and procedures as well as regulatory guidelines
- Supervises activities related to the Teller line and platform from Operations, Customer Experience, and advice activities, including Teller and platform Coaching and performing effective lobby leadership
- Supports driving a team in acquiring, retaining, and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences
Flex Crew/Airport Operations
Jet Blue Airways
04.2007 - 01.2015
- Customer service, check in, Bag Tag, Greeting
Head Teller
Commerce Bank
04.2006 - 11.2011
- Leads all activities related to the Teller line from Operations to sales and SERVICING, including Teller Coaching and performing effective lobby leadership
- Responsible for Vault Management, including the auditing, reporting, and balancing of the Store Currency and transactions
- Manages the Store currency levels, tracks currency shipments and deliveries
Teller
Astoria Federal Savings Banks
01.2006 - 04.2006
- Customer Service, cash management, sales
- Filling new customer information, daily reports, review teller daily transactions
Senior Teller
Chase Bank
05.2003 - 01.2006
- Customer Service, cash management, audit, sales, training new tellers
- Filling new customer information, daily reports, review teller daily transactions
- Ensure tellers follow bank policies and procedures
Manager
Burger King Co
03.1996 - 05.2003
- Daily cash sales, Customer service
- Maintain stock and Inventory, hiring, close out register and vault control
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
TD Bank
11.2023 - Current
Branch Service Manager
Amalgamated Bank
07.2023 - 11.2023
Assistant Store Manager
TD Bank
08.2017 - 07.2023
Teller Service Manager
TD Bank
11.2011 - 08.2017
Flex Crew/Airport Operations
Jet Blue Airways
04.2007 - 01.2015
Head Teller
Commerce Bank
04.2006 - 11.2011
Teller
Astoria Federal Savings Banks
01.2006 - 04.2006
Senior Teller
Chase Bank
05.2003 - 01.2006
Manager
Burger King Co
03.1996 - 05.2003