ALEXIS FLORES
Bakersfield,CA
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Wally’s Distribution
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Processed and monitored shipping and receiving documentation and transactions, including orders, receipts, bills of lading.
- Received and processed customer orders and imported product descriptions and data.
Patient Access Representative
Dignity Health Hospital
10.2023 - 02.2024
- Managed patient info collection, ensuring HIPAA compliance and efficient patient care
- Streamlined patient access processes, enhancing care efficiency with multi-software proficiency
- Facilitated a supportive patient admission experience, prioritizing care and information accuracy
- Applied medical billing knowledge, optimizing billing processes and patient information accuracy
Receptionist
Accelerated Urgent Care
07.2021 - 02.2024
- Streamlined patient intake, enhancing office efficiency and patient satisfaction
- Assisted patients with billing questions, ensuring clarity and reducing financial concerns
- Managed patient data and insurance verifications, upholding strict HIPAA compliance
- Monitored and analyzed multiple patient accounts, ensuring accuracy in billing and payments
- Enhanced office workflow by adeptly managing patient intake and insurance verifications
Education
Associates Degree - medical billing and coding
Uei College-Bakersfield
Bakersfield02.2022
High School Diploma -
East Bakersfield High School
Bakersfield07.2014
Skills
- Receptionist
- Problem Solving
- Patient Intake
- Data Management
- Time Management
- Communication Skills
- Multi-Software Proficiency
Timeline
Customer Service Representative
Wally’s Distribution
05.2024 - Current
Patient Access Representative
Dignity Health Hospital
10.2023 - 02.2024
Receptionist
Accelerated Urgent Care
07.2021 - 02.2024
Associates Degree - medical billing and coding
Uei College-Bakersfield
High School Diploma -
East Bakersfield High School