Angela De La Rosa
Hondo
Summary
Looking for oppurtunity to Learn, Advance, and share personable yet professional customer service
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus
San Antonio
03.2022 - 04.2025
- Assisting clients and research of case benefits, with status and eligibility for the Texas Health and Human Services Commission.
Customer Service Representative
PFS Group
Houston
01.2021 - 02.2022
- Assisting patients with Accounts.
- Greeted customers
- Resolved customer issues
- Worked in the inbound call center
- Responded to inquiries and issues
Customer Service Representative
QTC Management Inc. - A Leidos Co.
San Antonio
02.2021 - 12.2021
- Interact and assist Veterans nationwide, to set up medical appointments that help determine eligibility contracted by the Veterans Administration for their Claim and Pension eligibility.
- Take calls and inform claimant with various answers to questions
- Provided assistance to clients
- Answered phone and assisted Claimants with changes
- Created customer appointments
- Assisted customers over the phone
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts
- Provided excellent technical support
- Provided support regarding various issues
Customer Service Representative
ALORICA/ APPLE CARD-FRAUD DEPT.
San Antonio
08.2019 - 01.2021
- Took Inbound calls for Goldman Sachs/Apple Credit Card Fraud Department.
- I assisted customers with various issues from card replacement to filling out forms for investigation of Account as well as
- Conducted customer service surveys
- Managed customer accounts
- Assisted customers via live chat
- Collected and documented call resolution.
Customer Service Representative
Kohl's
San Antonio
01.2019 - 08.2019
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Processed customer transactions, orders, refunds, and exchanges
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Performed data entry for customer information, orders, and shipments
Order Services Representative
Qvc
San Antonio
07.2016 - 08.2018
- Receive and process customer service calls, effective listening, ensuring effective yet kind courteous service.
- Problem solving, efficient navigation of computer system
Optician
Eyemart Express
08.2014 - 01.2016
- Assist customers with prescriptions and give options.
- Fit, measure and dispense Eyewear
Patient Coordinator/Receptionist
UTHSCSA
02.2015 - 08.2015
- Coordinated dental appointments for dental students, and patients, confirmed appointments, completed procedure transactions.
Dental Assistant/ STERILIZATION
UTHSCSA
02.2004 - 06.2009
- Teaching third year dental students how to utilize an assistant.
- Sterilization of instruments from different departments
Dental Assistant/ Office Manager
Dr. Marquardt DDS
08.1994 - 01.2000
- Performed many task from assisting Dr., verifying insurance, order supplies, answering calls booking appointment
Dental Assistant
Dr. Lupita Rodriguez
07.1993 - 08.1995
- Assisted Dr with various procedures, xrays, impressions, sterilization.
Education
Some College - Education
Northwest Vista College
San Antonio, TX 05.2003 - 08/2006
Diploma -
San Antonio college of Medical
San Antonio, TXHigh school -
Floresville High school
Skills
- Patient monitoring
- Medical Scheduling
- Research
- Analysis skills
- Sterile processing
- Computer literacy
- Organizational skills
- Dental Receptionist
- Front desk
- CUSTOMER SERVICE
- Management
- Insurance Verification
- Research Customer Services
- Call Center
- Dental Assisting
- Microsoft Word
- RECEPTIONIST
- Retail sales
- CSR
- Search engines
- Clerical experience
- Order fulfillment
- Customer Care
- Technical support
- Office management
- Customer service
- Marketing
- Customer Support
- Phone etiquette
- Typing
- Project management
- Software troubleshooting
- RETAIL SALES
- Microsoft Office
Certification
- Driver's License
- Radiation Health & Safety Certification
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Maximus
03.2022 - 04.2025
Customer Service Representative
QTC Management Inc. - A Leidos Co.
02.2021 - 12.2021
Customer Service Representative
PFS Group
01.2021 - 02.2022
Customer Service Representative
ALORICA/ APPLE CARD-FRAUD DEPT.
08.2019 - 01.2021
Customer Service Representative
Kohl's
01.2019 - 08.2019
Order Services Representative
Qvc
07.2016 - 08.2018
Patient Coordinator/Receptionist
UTHSCSA
02.2015 - 08.2015
Optician
Eyemart Express
08.2014 - 01.2016
Dental Assistant/ STERILIZATION
UTHSCSA
02.2004 - 06.2009
Some College - Education
Northwest Vista College
05.2003 - 08/2006
Dental Assistant/ Office Manager
Dr. Marquardt DDS
08.1994 - 01.2000
Dental Assistant
Dr. Lupita Rodriguez
07.1993 - 08.1995
Diploma -
San Antonio college of Medical
High school -
Floresville High school