Shaina Bynoe-Riviera
Ocoee,FL
Summary
Highly motivated Nursing Student with excellent written and verbal communication skills, attention to detail, and passion for process improvement efforts. Skillful in documenting thorough, accurate patient information and excellent crisis management abilities. Observant and conscientious collaborator with knowledge of nursing and medical terminologies paired with strong passion to help others.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Budget Insurance Agency
Orlando , FL
2015.06 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Phlebotomy Technician
Sauhdi Parameds
Casselberry , FL
2019.12 - 2021.12
- Obtained specimens from adults, children, and infants for laboratory tests.
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Prepared paperwork for laboratory orders, including appropriate coding.
- Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
Education
Bachelor of Science in Nursing -
AdventHealth University
Orlando, FL12.2023
Skills
- Infection Control Standards
- Medical Records Management
- Privacy and Confidentiality
- Patient Monitoring
- Critical Thinking
- Task Prioritization
- Medical Documentation
- Vitals Monitoring
- Catheter Care
- Patient Assessments
- Medication Administration
- Emergency Response
Certification
AHA Basic Life Support Certification
Clinical Experience
Total Clinical Hours: 801
- AdventHealth Orlando
- AdventHealth Altamonte
- AdventHealth Celebration
- SALT Ministry
- HOPE Clinic
Practicum: AdventHealth Orlando 3 West Multisystem PCU
References
- Available upon request
Timeline
Phlebotomy Technician
Sauhdi Parameds
2019.12 - 2021.12
Customer Service Representative
Budget Insurance Agency
2015.06 - Current
Bachelor of Science in Nursing -
AdventHealth University
AHA Basic Life Support Certification
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