Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Victoria Hollingshead

Lynn Haven,FL

Summary

Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals, and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

General Dynamics
Lynn Haven, FL
03.2018 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

Associate of Arts - Nursing

Gulf Coast State College
Panama City, FL
05-2026

High School Diploma -

A. Crawford Mosley High School
Panama City, FL
05-2013

Associate of Science - Nursing

Gulf Coast State College
Panama City, FL
05-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Nursing care plans
  • Vitals monitoring
  • Task prioritization
  • Patient assessments
  • Patient monitoring
  • Infection control standards
  • Medication administration
  • Mobility assistance

Accomplishments

BLS certified

Honors list recipient throughout every semester of nursing school

Basic phlebotomy certificate received during nursing course

Timeline

Customer Service Representative

General Dynamics
03.2018 - 07.2022

Associate of Arts - Nursing

Gulf Coast State College

High School Diploma -

A. Crawford Mosley High School

Associate of Science - Nursing

Gulf Coast State College