Ninoska Castellon
Miami
Summary
Compassionate Nursing Student with hands-on clinical experience in patient care, assessments, medication administration, and health education. Known for excellent communication skills and the ability to build strong, trusting relationships with patients and their families. Adaptable and resilient in fast-paced clinical settings, with a proven ability to collaborate effectively within interdisciplinary teams. Committed to delivering safe, high-quality care and actively seeking a position to expand my skills, contribute to positive patient outcomes, and grow within a residency or nursing team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wings
01.2024 - 02.2025
- Resolved customer issues by identifying root causes and implementing effective solutions promptly.
- Trained new team members on customer service protocols and best practices for improved performance.
- Utilized CRM systems to track customer interactions and maintain accurate service records.
- Completed return and exchange processes, ensuring compliance with company policies and enhancing customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Pharmacy Technician
Walgreen's Pharmacy
07.2021 - 12.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
Associate of Science - Nursing
Miami Dade College
12-2025
High School Diploma -
Hialeah Senior High School
Hialeah06-2017
Skills
- Bilingual: English & Spanish Fluent
- HIPAA Compliance & Reporting
- Drug Inventory Control
- Medication & IV Administration
- Infection Control Standards
- Compassionate Care
- Direct Patient Care & Vitals
- Communication
- Time-Management
- Task Prioritization
- Active listening
- Critical thinking
- Customer service
- Data entry
Certification
- Basic Life Support (BLS) Certification
Timeline
Customer Service Representative
Wings
01.2024 - 02.2025
Pharmacy Technician
Walgreen's Pharmacy
07.2021 - 12.2023
Associate of Science - Nursing
Miami Dade College
High School Diploma -
Hialeah Senior High School