Jessica Valzin
Fort Lauderdale
Summary
Dynamic Customer Service Representative with experience at HHS Aviation, excelling in patient advocacy and team coordination. Proven ability to enhance guest experiences through effective communication and quality improvement. Skilled in direct patient care and medication administration, ensuring safety and satisfaction in high-pressure environments. Committed to fostering relationships and delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
HHS Aviation
05.2021 - Current
Provided wheelchair support to guests.
Provided guidance to visitors.
Distribute assignments among employees.
Guide guests through the luggage check-in process.
Customer Service Representative
NAPM Enterprises
08.2016 - 03.2020
Managed guest phone call assistance.
Delivered comprehensive transportation options.
Conducted onboarding sessions for newly hired staff.
Delivers guidance on local attractions.
Education
Associate Degree In Nursing - Nursing
FVI School of Nursing And Technology
Miramar, FL05.2025
Skills
- Basic life support
- Quality improvement
- Health promotion
- Medication and IV administration
- Direct patient care
- Patient assessments
- Team coordination
- Patient monitoring
- Infection control measures
- Care plan development
- Patient evaluation
- Patient and family advocacy
- Wound care
- ADL assistance
- Telemetry monitoring
- Performing ekgs
- Collecting vitals
- Proper catheter insertion/removal
- Oxygen saturation standards
- Relationship building
Affiliations
Florida Nurses Association
Languages
Haitian Creole
Native or Bilingual
Timeline
Customer Service Representative
HHS Aviation
05.2021 - Current
Customer Service Representative
NAPM Enterprises
08.2016 - 03.2020
Associate Degree In Nursing - Nursing
FVI School of Nursing And Technology
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