ALEXIS FORTSON
Marietta,GA
Summary
I was put on this earth to accomplish great things.
Overview
8
8
years of professional experience
Work History
Security Guard
Atlanta Hawks
Atlanta, GA
11.2023 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
New Car Inventory Manger
Nalley Lexus
Smyrna , GA
04.2023 - 12.2024
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Collaborated with other departments to coordinate supply chain activities and optimize production schedules.
- Help manage 20+ salespeople.
- Locate vehicles & trade them.
- Coordinated with internal departments regarding returns, exchanges, credits due to damaged goods or wrong shipments.
Service Administrator
Hennessy Lexus
Atlanta, GA
08.2022 - 04.2023
- Coordinated supportive services department of business, agency and organization.
BDC Service Representative
Asbury Automotive Group
Duluth, GA
07.2021 - 08.2022
- Scheduled and confirmed appointments
- Made phone calls and sent emails to establish leads
- Took information from potential customers to assess needs
- Managed more than 120 incoming calls per day
- Deal with more than 20 dealerships
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Addressed inquiries, resolved customer issues and managed customer relations.
Salesperson
Toyota South Atlanta
Morrow, GA
05.2020 - 07.2021
- Acquired new customers and identified unique needs to deliver relevant products
- Developed eye for detail and suggested accessories to complement purchase
- Improved customer service feedback scores through outstanding service
- Developed key customer relationships to increase sales
- Contacted new and existing customers to outline benefits of products
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Adhered to company initiatives and achieved established goals
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
Cashier , Accounting , SA , BDC
Marietta Toyota
Marietta, GA
10.2016 - 05.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Followed up on emailed or web-submitted customer inquiries within standard response times
- Converted physical documents via scanning into electronic files and images
- Kept detailed records of repairs, labor involved and parts used.
Education
High School Diploma -
Marietta High School
Marietta, GASkills
- Relationship Building
- Negotiation Tactics
- Microsoft Office
- Appointment Scheduling
- Attention to Detail
- Product Descriptions
- Time Management
- Customer Targeting
- Documentation and Recordkeeping
- Marketing Strategies
- Verbal and Written Communication
- Sales Solicitation
- Customer Relationship Management
- Team Development
- Order Processing
- Concept development
- Creative team leadership
Timeline
Security Guard
Atlanta Hawks
11.2023 - Current
New Car Inventory Manger
Nalley Lexus
04.2023 - 12.2024
Service Administrator
Hennessy Lexus
08.2022 - 04.2023
BDC Service Representative
Asbury Automotive Group
07.2021 - 08.2022
Salesperson
Toyota South Atlanta
05.2020 - 07.2021
Cashier , Accounting , SA , BDC
Marietta Toyota
10.2016 - 05.2020
High School Diploma -
Marietta High School