Alexis Forzetti

• Assisted customers with accurate parts selection using vehicle lookup systems and product catalogs.
• Trained new team members on sales floor procedures, product knowledge, and customer service standards.
• Monitored inventory levels and restocked shelves to maintain organized, shoppable parts displays.
• Resolved customer concerns by identifying replacements, warranties, and return options quickly.
• Processed transactions, credits, and returns while following cash handling and store policies.
• Coordinated daily sales floor priorities to support prompt service and efficient workflow.
• Verified correct part numbers and vehicle compatibility to reduce ordering errors.
• Supported merchandising efforts by maintaining planograms, signage, and promotional product placement.
• Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
• Increased customer satisfaction by providing exceptional service and expert advice on part sales.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Maintained clean and neat parts counter and sales floor.

• Conducted opening and closing tasks

• Seated parties efficiently while balancing table turnover and guest needs.
• Presented menus and explained specials with accurate menu knowledge.
• Delivered food and beverages while maintaining attentive table service.
• Supported clean dining areas by resetting tables and restocking service items.
• Answered customers' questions, recommended items, and recorded order information.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Greeted guests promptly and created welcoming first impressions.
• Managed reservations and waitlist flow to support smooth seating.