Alexis Foster
Tupelo,MS
Summary
Personable and dedicated Customer Service Representative with extensive experience in the remote/technical industry. Motivated to maintain customer satisfaction and contribute to the company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Technical Support Representative (Remote)
AT&T Call Center
05.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
Call Center Customer Service Representative
Asurion
01.2020 - 08.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Customer Service Representative
Waste Managment
03.2018 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - Psychology
University of Mississippi
University, MS05.2021
Skills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
- Microsoft Outlook
- Software Installation
- Desktop support
- Customer Support
- Teamwork and Collaboration
- Attention to Detail
- Excellent Communication
Timeline
Technical Support Representative (Remote)
AT&T Call Center
05.2023 - Current
Call Center Customer Service Representative
Asurion
01.2020 - 08.2022
Customer Service Representative
Waste Managment
03.2018 - 09.2020
Bachelor of Science - Psychology
University of Mississippi