Chad Jones
Dover,FL
Summary
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
10
10
years of professional experience
Work History
Technical Support Representative (Remote)
Wex Inc.
03.2020 - 10.2024
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Managed high levels of call flow and responded to technical support needs.
Technical Support Representative (Remote)
Support.com Inc.
09.2017 - 03.2020
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Operations Manager/Senior Customer Service Representative
Party City Corporation
08.2014 - 08.2017
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Analyzed and reported on key performance metrics to senior management.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Durant High School
4748 Cougar Path, Plant City, FL 3356706-2009
Skills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
Timeline
Technical Support Representative (Remote)
Wex Inc.
03.2020 - 10.2024
Technical Support Representative (Remote)
Support.com Inc.
09.2017 - 03.2020
Operations Manager/Senior Customer Service Representative
Party City Corporation
08.2014 - 08.2017
High School Diploma -
Durant High School
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