Alexis Francis
New York,United States
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Aerie/Offline Merchandise Team Leader
American Eagle Outfitters, Inc
12.2024 - Current
- Led merchandise presentation strategies to enhance customer engagement and drive sales for a 3.8 million dollar business.
- Trained and mentored team members on product knowledge and visual merchandising standards.
- Collaborated with cross-functional teams to implement promotional displays and seasonal transitions.
- Motivate and inspire the team by developing and delivering a compelling vision and purpose which encompasses American Eagle Outfitters Core Values.
- Lead and participate in productive weekly leadership meetings that align with and drive the business strategy.
- Recruit, hire, develop and retain talent to ensure the store is sufficiently staffed to meet the needs of the business.
- Develops succession plans to ensure career paths for all associates; encourages associates to pursue internal opportunities.
Men's Merchandise Team Leader
American Eagle Outfitters, Inc
06.2023 - 12.2024
- Manage all visual directives, mapping and floorset are properly planned, scheduled and executed seamlessly within allotted timeframe for a 2.2 million dollar business.
- Optimized merchandise turnover by consistently evaluating product performance metrics and adjusting inventory levels accordingly.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Hold the store team and self-accountable for achieving all brand, performance and behavior standards.
Aerie Merchandise Leader
American Eagle Outfitters, Inc
07.2022 - 06.2023
- Adapted quickly to changing priorities during peak sales periods, ensuring operational efficiency.
- Introduced new technology tools into daily operations streamlining processes leading to operational efficiencies.
- Increased employee productivity through effective task delegation and time management techniques.
- Effective use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door)
Merchandise Leader
American Eagle Outfitters, Inc
07.2021 - 07.2022
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Owning the training and onboarding of a brand new team to the reopening of the store.
- Oversee and participate in the efficient and productive handling of all merchandise from shipment receipt and processing, floorsets, markdown optimization, FlexFulfillmentand replenishment systems while maintaining stockroom Standard Operating Procedures (SOPs).
Education
Associate of Science - Film And Video Production
Borough of Manhattan Community College of The City University of New York
New York, NY06-2020
High School Diploma -
Vanguard High School
New York, NY06-2015
Skills
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Merchandise planning
Timeline
Aerie/Offline Merchandise Team Leader
American Eagle Outfitters, Inc
12.2024 - Current
Men's Merchandise Team Leader
American Eagle Outfitters, Inc
06.2023 - 12.2024
Aerie Merchandise Leader
American Eagle Outfitters, Inc
07.2022 - 06.2023
Merchandise Leader
American Eagle Outfitters, Inc
07.2021 - 07.2022
High School Diploma -
Vanguard High School
Associate of Science - Film And Video Production
Borough of Manhattan Community College of The City University of New York