Mayilee Mercedes
Bridgewater,MA
Summary
Motivated Store Team Leader experienced managing, motivating and directing store staff in meeting business objectives, goals and customer service standards. Focused professional oversees sales activities, inventory-taking, and reconciling cash receipts. Outgoing and detail-oriented with great communication skills. Open minded with willingness to learn and grow.
Overview
2027
2027
years of professional experience
Work History
Aerie Store Team Leader
American Eagle Outfitters, Inc
01.2021 - Current
- Developing short and long term plans to drive Key Performance Indicators, analyzing reporting, business strengths and opportunities, and daily trends to make strategic business decisions.
- Recruit, hire, train, and onboard new talent.
- Driving sales by coaching, developing, and giving performance reviews with current talent.
- Making weekly schedule for associate and monthly schedule for leaders.
- Creating a positive shopping and work environment for internal and external guests.
- Ensuring store meets payroll budget.
Associate Selling Team Leader
American Eagle Outfitters, Inc
2020 - 2021
- Led team in delivering exceptional customer service experiences, enhancing overall satisfaction and loyalty.
- Drove sales by holding team accountable on sales floor and fitting rooms.
- Trained and mentored new staff on operational procedures and company standards to ensure consistency.
- Oversaw inventory management processes, ensuring accurate stock levels and timely replenishment of merchandise.
- Created goals and coached team to achieve those goals with a sales mindset.
Business Solutions Manager
Ultimate Staffing
01.2019 - 01.2020
- Conducted interviews to assess candidate qualifications and cultural fit within organizations.
- Identified prospective clients, developed strong relationships with hiring managers to deeply understand recruitment needs and team dynamics.
- Coordinated candidate onboarding processes, ensuring compliance with company policies and procedures.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Utilized applicant tracking systems to streamline recruitment processes and maintain candidate records.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
Brand Operations Manager
Victoria's Secret & PINK
01.2018 - 01.2019
- Supported execution of all store projects and compliance. Including operations through visual merchandising, payroll management, inventory control.
- Streamlined operational workflows to enhance efficiency and reduce downtime.
- Developed and maintained key performance indicators to monitor operational success.
- Managed inventory control systems to ensure accurate stock levels and timely replenishment.
- Coordinated training programs for staff to improve skill sets and operational knowledge.
Assistant Selling Manager
Victoria's Secret & PINK
2017 - 2018
- Hired and onboarded new hires.
- Partnered with selling supervisor to ensure team is properly trained.
- Coached and developed the team to ensure they were hitting their goals and were demonstrating the right behaviors to be successful.
- Conducted observations and reviews, monthly with associates.
Bra Fitting Specialist
Victoria's Secret & PINK
2016 - 2017
- Conducted bra classes to teach new hires about bras, how to do bra fittings, assess the fit, and about fitting room etiquette.
- Dug into our reporting and read our numbers to better understand sales.
- As bra specialist I was able to comp last year numbers by 50%. I worked with managers and team to ensure we were hitting above goals consistently.
- Assisted customers in selecting appropriate bra sizes and styles to enhance comfort and support.
- Provided product knowledge on various bra types, addressing customer inquiries effectively.
Staffing Operations
Victoria's Secret & PINK
2016 - 2016
- Administrative tasks in a retail setting.
- Interviewed, hired, and mentored new personnel and oversaw all staffing operations.
- Managed employee schedules efficiently to ensure appropriate staffing levels.
Education
High School - undefined
Archbishop Williams
01.2014
Skills
- Bilingual Spanish
- Microsoft
- Salesforce
- POS
- Store operations
- Coaching and mentoring
- Recruitment and hiring
- Employee scheduling
- Supply ordering
- Employee engagement
- Strong leadership
- Customer engagement
- Cash handling accuracy
- Data entry proficiency
- Stock replenishment
- Loss prevention strategies
- Teamwork
- Willingness to learn
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Customer satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Aerie Store Team Leader
American Eagle Outfitters, Inc
01.2021 - Current
Business Solutions Manager
Ultimate Staffing
01.2019 - 01.2020
Brand Operations Manager
Victoria's Secret & PINK
01.2018 - 01.2019
High School - undefined
Archbishop Williams
Associate Selling Team Leader
American Eagle Outfitters, Inc
2020 - 2021
Assistant Selling Manager
Victoria's Secret & PINK
2017 - 2018
Bra Fitting Specialist
Victoria's Secret & PINK
2016 - 2017
Staffing Operations
Victoria's Secret & PINK
2016 - 2016