Ivy Blandin
Addison,TX
Summary
Enjoy embracing the role of leading others to personal, professional and spiritual growth.
Overview
16
16
years of professional experience
Work History
Store Manager
Signet Jewelers Zales Outlet
11.2011 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented successful staff incentive programs to motivate employees.
Sales Associate Specialist
Fuller's Jeweles
01.2018 - 05.2019
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Consultant
Robbins Brothers
05.2016 - 01.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
Assistant Manager
Fred Meyer Jewelers
11.2015 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager
Calvin Klein
05.2007 - 09.2011
- Created employee schedules to align coverage with forecasted demands.
- Monitored security to protect employees, customers and property.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
Education
High School Diploma -
J. J. Pearce High School
Dallas, TXSkills
- Bilingual Spanish
- Customer Response
- Sales Expertise
- Special Promotions Planning
- Improve Performance
- Store Displays
- Marketing and Advertising
- Staff Training
Dog Walker
Love the outdoors and I do dog walking on the side.
Timeline
Sales Associate Specialist
Fuller's Jeweles
01.2018 - 05.2019
Sales Consultant
Robbins Brothers
05.2016 - 01.2018
Assistant Manager
Fred Meyer Jewelers
11.2015 - 04.2016
Store Manager
Signet Jewelers Zales Outlet
11.2011 - Current
Assistant Manager
Calvin Klein
05.2007 - 09.2011
High School Diploma -
J. J. Pearce High School
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