Ginny Garcia

• Managed all activities within an assigned large retail partner.
• Maximized store revenue and profits through effective management of store activities, including selection, training, and development of coworkers
• Monitored and oversaw customer satisfaction, management of company assets, and development of management talent for future growth.

• Supported the sales and profit goals in the store by setting a plan to deliver the best customer experience. Built a strong team and supported their development through succession planning, talent development, and structured performance management based on results, values, and leadership. Complied with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.
• Directed visual merchandising standards across sales floor to maintain brand consistency and product storytelling.
• Collaborated with store leadership to execute seasonal floor moves, campaign launches, and mannequin styling.
• Trained visual teams on H&M presentation guidelines, fixture placement, and merchandising priorities.

• Manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.
• Assisted Store Team Leader with onboarding and training to enhance team performance
• You are responsible for executing best in class sales and service strategies
• Team Leads reinforce exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and praise
• Reinforced exceptional customer service behaviors through accountability, recognition, and praise
• Team Leads delivered a customer-friendly in-store and curbside shopping experience.

High school