Fermin Cortez
Corpus Christi,TX
Summary
Seasoned professional in oil field rental tools, including drill pipe, collars, handling tools valves, spools, adapters, & rotating control devices. Experienced in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
46
46
years of professional experience
Work History
Store Manager
Black Gold Rental Tools
Corpus Christi, Texas
04.2012 - 04.2026
- Managed daily operations of rental tools store, ensuring efficient workflow and customer satisfaction.
- Supervised staff and delegated tasks to optimize team performance.
- Coordinated with suppliers for timely delivery of rental tools and equipment, minimizing downtime.
- Maintained inventory levels and ordered supplies to support operations.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Developed relationships with suppliers to negotiate improved pricing and terms.
Store Manager
Sub Surface Tools
Alvin/Corpus Christi, Texas
06.1982 - 03.2012
- Managed daily operations of rental tools store and ensured smooth workflow.
- Supervised staff and delegated tasks to enhance operational efficiency.
- Trained new employees on customer service protocols and product knowledge.
- Monitored inventory levels and ordered supplies to maintain seamless store operations.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Implemented safety protocols to protect staff and customers in the store.
- Coordinated with suppliers to ensure timely delivery of rental tools and equipment.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Ensured compliance with safety regulations and company policies.
- Identified and implemented cost-saving measures through waste reduction initiatives.
- Mitigated business risks by working closely with staff members and assessing performance.
Dispatcher
National Rental Tools
Pearland, Texas
08.1980 - 05.1982
- Coordinated equipment rentals and returns to ensure timely service delivery.
- Communicated with customers to confirm orders and address inquiries efficiently.
- Maintained accurate records of rental transactions and customer interactions.
- Resolved customer complaints regarding service issues or delays to enhance customer satisfaction.
- Answered customer requests with information about product availability, shipping information and status updates.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Relayed work orders and information between work crews and supervisors to streamline communication.
Education
High School Diploma -
Pharr-San Juan-Alamo
San Juan, TX05-1979
Skills
- Store operations
- Inventory management
- Supply ordering
- Operational efficiency
- Team supervision
- Staff training
- Safety compliance
- Equipment maintenance
- Customer service
- Customer engagement
- Customer relations
- Customer response
- Problem solving
- Attention to detail
- Employee engagement
Timeline
Store Manager
Black Gold Rental Tools
04.2012 - 04.2026
Store Manager
Sub Surface Tools
06.1982 - 03.2012
Dispatcher
National Rental Tools
08.1980 - 05.1982
High School Diploma -
Pharr-San Juan-Alamo