Carlos Maldonado
New York,NY
Summary
Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.
Overview
7
7
years of professional experience
Work History
Store Trainer- Vision Pro
Apple Fifth Avenue
01.2024 - 04.2024
- Project managed Apple Vision Pro demo experience for the public; by creating engaging visual aids and interactive activities to facilitate learning, ensuring all trainees remained engaged throughout each session.
- Being an ambassador of the company during sales presentations tailored specifically for individual clients'' needs and preferences.
- Evaluated employee performance through regular assessments, providing constructive feedback and targeted recommendations for improvement.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Coordinated with scheduling team to allow for more availability during peak customer traffic, thus allowing for more product demo and conversion opportunities
Senior Sales Consultant
Apple Fifth Avenue
02.2021 - 04.2024
- Managed time efficiently in order to complete all tasks within deadlines.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Training Associate
Apple Fifth Avenue
06.2023 - 02.2024
- Led interactive group activities that reinforced learning objectives and enhanced participant understanding.
- Coached new hires through their onboarding process, accelerating their integration into the workplace culture and performance expectations.
- Utilized data-driven approaches to evaluate the impact of training initiatives on employee performance metrics, informing future program enhancements.
- Established strong rapport with both trainees and supervisors, fostering open lines of communication and facilitating ongoing support to promote long-term success.
- Developed customized training materials tailored to the specific needs of diverse audiences, resulting in higher satisfaction rates.
- Effectively managed multiple training projects simultaneously, ensuring timely completion and alignment with organizational goals.
Technical Chat Support Advisor
Apple Fifth Avenue
10.2020 - 05.2021
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Communicated with third-party vendors; such as courier shipping, banking institution, and third-party authorize repair centers
Product Support Specialist
Apple Fifth Avenue
10.2017 - 02.2021
- Serves as the primary point of contact for clients with service requests, answering inquiries, and resolving issues while working in a fast-paced environment.
- Collaborated with cross-functional teams to help improve operational workflow.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained detailed documentation of product specifications, enabling efficient communication among internal teams and external partners.
Education
B.A. - Criminology
John Jay College of Criminal Justice
New York, New York01.2015
Skills
- Bilingual Spanish
- Onboarding process
- Store operations
- Safety procedures
- Computer skills
- Time management
- Active listening
- Adaptability and flexibility
- Documentation and recordkeeping
- Team building
Timeline
Store Trainer- Vision Pro
Apple Fifth Avenue
01.2024 - 04.2024
Training Associate
Apple Fifth Avenue
06.2023 - 02.2024
Senior Sales Consultant
Apple Fifth Avenue
02.2021 - 04.2024
Technical Chat Support Advisor
Apple Fifth Avenue
10.2020 - 05.2021
Product Support Specialist
Apple Fifth Avenue
10.2017 - 02.2021
B.A. - Criminology
John Jay College of Criminal Justice
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