Alexis Friley
Chicago,IL
Summary
A dynamic professional with nearly a decade of hands-on experience steering projects across diverse sectors such as Technology, Healthcare, and Retail. Known for my knack in orchestrating project coordination seamlessly, I thrive on leveraging sharp analytical insights to fine-tune business processes. I excel in synthesizing intricate data sets to uncover pivotal trends, crafting actionable strategies that elevate organizational efficiency. With a focus on adaptation and fostering cross-functional communication, I specialize in delivering high-impact solutions that streamline workflows and drive innovation, ultimately leading to tangible improvements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager
Google Inc.
Chicago, IL
09.2022 - Current
- Utilized data from multiple sources including program dashboards, internal platforms, and customer support requests to make informed decisions for project enhancements that resulted in improved customer satisfaction.
- Partnered with senior management on the development and execution of strategic plans for projects across various stages, demonstrating strong communication skills with stakeholders, customers, and cross-functional teams.
- Ensured accurate record-keeping for all project-related documents including specifications, change orders, risks, time management, budget and invoices.
- Implemented proactive risk management by utilizing RACI charts and risk logs for thorough risk assessments, resulting in a 15% increase in cost savings.
- Consistently achieved a 99% on-time delivery rate throughout the last 2 years across all projects.
Patient Access Representative
NORTHWESTERN MEMORIAL HOSPITAL
Chicago, IL
04.2018 - 04.2022
- Supported with licensed nurses and physicians to scheduling, screening, medication request, patient concerns, Covid compliance, and other medical requests of patients in a high call volume environment
- Provided attentive and empathetic customer care, ensuring positive experiences by analyzing sensitive personal information, concerns, and requests to optimize patient care outcomes
- Trained employees on company compliance, policies, and quality assurance
- Developed and implemented an employee communication system to communicate with other employees and management on questions and information that could be stored for future reference.
Distribution Center Associate
W.W GRAINGER
Chicago, IL
06.2013 - 05.2017
- Met quality standards of products that were packed and shipped while addressing vendor issues that were reported for better quality
- Collaborated with management and auditors to help establish a smooth work-flow and supported all inbound general functions.
Front End Manager
MENARDS
Chicago, IL
05.2012 - 02.2013
- Offered operational assistance to front-end staff, overseeing daily audits and ensuring accurate cash balances.
- Led a cross-functional team of 12 to deliver excellent customer experiences.
- Provided exceptional customer service to guests, adeptly resolving complaints and maintaining effective communication with team members to achieve daily objectives."
Education
Bachelors of Business Administration - Management
ROBERT MORRIS UNIVERSITY
Skills
Data Analysis
Artificial intelligence
Google Workspace
Project planning
Risk Management
Strategic Planning
Technical Support
Project development
Vendor Sourcing
Agile/ Scrum Project Management
Asana
Microsoft & Google Suite
Adaptability
Inventory Control
Staff training and mentoring
Business Analysis
Certification
Google Project Management Certification
September 2022- May 2024
Google Coursea Project Management Certification
March 2023
Department of Labor Project Management Apprenticeship Certification
September 2022 - May 2024
Accomplishments
Honors: Dean's list Summer, Fall and Winter, Spring Quarter
Graduated cum laude
Timeline
Project Manager
Google Inc.
09.2022 - Current
Patient Access Representative
NORTHWESTERN MEMORIAL HOSPITAL
04.2018 - 04.2022
Distribution Center Associate
W.W GRAINGER
06.2013 - 05.2017
Front End Manager
MENARDS
05.2012 - 02.2013
Bachelors of Business Administration - Management
ROBERT MORRIS UNIVERSITY