Alexis Galindo
Houston,TX
Summary
Proven IT Technician with a track record of enhancing system efficiency and user satisfaction at Alloy & Stainless Fasteners. Excelled in network troubleshooting and maintenance, alongside offering exceptional remote support and user training. Increased system reliability by 30%, leveraging strong diagnostic skills and a patient, instructive approach to end-user assistance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Technician
Alloy & Stainless Fasteners
09.2014 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
IT Assistant
Bishop Lifting
07.2014 - 09.2014
- Responded to queries on phone, via email or through IT ticketing system.
- Created user accounts and assigned permissions.
- Worked on Equipment Breakdown and Inventory Check/movement.
IT Assistant
Spring Branch Independent School District
05.2013 - 09.2013
- Responded to queries on phone, via email or through IT ticketing system.
- Created user accounts and assigned permissions.
Education
High School Diploma -
Westchester Academy For International Studies
Houston, TX06-2014
Skills
- Application installations, Debugging
- Help Desk Operations, User Training, Desktop Technical Support, Remote Support
- Security patching, Software updating
- System performance, Hardware Installation
- Network Troubleshooting, Maintenance
- Server maintenance
- Inventory Control Systems
- Troubleshooting and diagnostics
- Technical Support
Certification
- Certified CCNA For Home to Small Business Networking and Management (2014)
- Certified completion of Job Shadow Achievements at GE, Microsoft, & Phillips 66 (2013)
Languages
Spanish
Native or Bilingual
Timeline
IT Technician
Alloy & Stainless Fasteners
09.2014 - Current
IT Assistant
Bishop Lifting
07.2014 - 09.2014
IT Assistant
Spring Branch Independent School District
05.2013 - 09.2013
- Certified CCNA For Home to Small Business Networking and Management (2014)
- Certified completion of Job Shadow Achievements at GE, Microsoft, & Phillips 66 (2013)
High School Diploma -
Westchester Academy For International Studies
Similar Profiles
Carlos NavarroCarlos Navarro
Material Handler Supervisor at Alloy & Stainless FastenersMaterial Handler Supervisor at Alloy & Stainless Fasteners
Andrew HamiltonAndrew Hamilton
Supervisor of Operations at M&N Alloy Cast ProductsSupervisor of Operations at M&N Alloy Cast Products
Rodney HolsteinRodney Holstein
Shipping and Receiving Lead at Alloy Precision TechnologiesShipping and Receiving Lead at Alloy Precision Technologies