James Caron
Buckeye,USA
Summary
Semi-retired information technology generalist with experience in many technologies deploying, troubleshooting and upgrades. Looking for something to do the next 5-6 years prior to full retirement. Dependable [Job Title] with [Number] years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Technician
Wells Fargo Bank
Buckeye, AZ
07.2016 - 05.2023
- Front line support for computer tech supports with towers, laptops and printers using Jira
- Member of team that automated online support requests and PBX menu system
- Supported large scale migration of change in laptop encryption
- Lead transition testing of new Dell DisplayLink docking stations
- Maintained online procedures with Confluence wiki.
Internal Tech Support
Iridium Satellite
08.2015 - 04.2016
- General Windows administration for satellite billing system
- Designed/deployed Subversion version control solution for software development Used reporting tools for sales reports
- Wrote some reporting using python and MySQL Technologies used – Windows Server 2014, Linux 6, Nagios, Subversion, Bugzilla, SQL
Linux Systems Administrator
OneNeck IT Solutions
10.2013 - 08.2015
- Primary Linux systems support (Graveyard shift) for customers in France, UK, and India
- Service request and ticket management
- Change management
- Data center installs and decommissioning.
General Tech Administration
Phoenix Internet
05.2008 - 10.2013
- General customer phone Implemented and maintained company’s first backup solution
- Migrated customer base to DHCP from static IP solution
- VOIP troubleshooting and support Implemented and maintained Zabbix monitoring solution to provide a single point of contact for problem resolution
- Maintained MySQL and MSSQL database farm for billing.
Education
Bachelor of Science – Computer Information Systems -
AZ900 – Microsoft Azure Fundamentals
Certification
AZ900 – Microsoft Azure Fundamentals
Military Experience
US Air Force, Wideband Tech (National Guard), 1991, 1996
Skills
- Help Desk Operations
- Desktop Technical Support
- Software deployment management
- Data retention
- Application installations
- Wireless Networking
- Debugging
- Helpdesk services
- PC refurbishment
- Change management
- Hardware and software installation
- Network component installations
- Email account set up
- Help desk support
- Web Security
- Security best practices
- Desktop and laptop installations
- Operating system testing
- Project Management
- Regulatory compliance
- Virus and malware prevention
- PC decommission management
- Technical Analysis
Timeline
IT Technician - Wells Fargo Bank
07.2016 - 05.2023
Internal Tech Support - Iridium Satellite
08.2015 - 04.2016
Linux Systems Administrator - OneNeck IT Solutions
10.2013 - 08.2015
General Tech Administration - Phoenix Internet
05.2008 - 10.2013
Northern Arizona University - Bachelor of Science – Computer Information Systems,
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