Alexis Garcia
Clinton,MI
Summary
Dynamic professional with over 10 years of customer service experience, excelling as a Lead Waiter at The Dog House. Proven ability to enhance guest satisfaction through effective team training and operational efficiency. Skilled in managing reservations and optimizing workflows, while maintaining composure under pressure and leveraging computer proficiency for seamless service delivery.
Overview
5
5
years of professional experience
Work History
Lead Waiter
The Dog House
Tecumseh, MI
03.2024 - 06.2025
- Supervised dining room operations, ensuring exceptional guest experiences and efficient service flow.
- Trained and mentored junior staff on menu knowledge and customer service best practices.
- Coordinated with kitchen staff to optimize food preparation and delivery timelines.
- Managed reservations and seating arrangements to maximize table turnover rates.
Floor Manager
Hankered Hills Golf Course
Bunker Hill, MI
01.2023 - 05.2025
- Supervised daily operations to ensure exceptional customer service and efficient workflow across facilities.
- Trained staff on best practices for equipment use and safety protocols to maintain operational standards.
- Coordinated event logistics, including setup and breakdown, to enhance guest experience during tournaments.
- Managed inventory levels, performing regular audits to minimize waste and optimize resource usage.
Medical Assistant
Henry Ford Allegiance Health
Mason, MI
03.2020 - 06.2023
- Assisted in patient intake, ensuring accurate data entry and documentation.
- Prepared examination rooms, maintaining sterile environments and necessary supplies.
- Supported physicians during procedures by providing instruments and materials efficiently.
- Scheduled appointments, managing patient flow to optimize clinic operations.
Education
Associate of Science - Science
Jackson College
Jackson, Michigan, MI12.2024
High School Diploma -
Mason High School
Mason, MI05.2016
Skills
Computer proficient
Creative
10 years of customer service
Works well under pressure
Timeline
Lead Waiter
The Dog House
03.2024 - 06.2025
Floor Manager
Hankered Hills Golf Course
01.2023 - 05.2025
Medical Assistant
Henry Ford Allegiance Health
03.2020 - 06.2023
Associate of Science - Science
Jackson College
High School Diploma -
Mason High School